Bennihanna
New member
I am really sorry to have to write a thread like this about a companyââ"šÂ¬Ã¢"žÂ¢s customer service. Anyway, I will keep it short and to the point. I am a subscriber to Coral Magazine as of August of last year thanks to a birthday present. I love this magazine and even after my experience I would recommend it to others. Every month I anxiously await its arrival with great anticipation. That being said you can imagine how down I was that I still have not received Februaryââ"šÂ¬Ã¢"žÂ¢s issue.
So, seeing as it is the first week in March and I should have definitely received it, I decided to call the distributor Ecosystem in CA and find out what happened. The person who answered the phone took my information and then offered to call back so I said great. Five minutes later the phone rang and I was pretty stoked with that turnaround time. However, the woman then started going into how it is not their fault or responsibility and that it is their printerââ"šÂ¬Ã¢"žÂ¢s fault or my mail carrierââ"šÂ¬Ã¢"žÂ¢s issue. Now I am pretty freaking shocked that I am actually going to have to fight to get my replacement magazine. I did not care whose fault it was, I just wanted my magazine and I did not want to buy it at a store when I have a subscription (FYI: I did have to buy Jan. issue in the store though because I dropped it in the toilet, but that is a different rant). So, anyway 20 min. later the woman says itââ"šÂ¬Ã¢"žÂ¢s not GD worth it I will send you another magazine. Hands down the worst response I have ever gotten with customer service anywhere except government.
If I did not love the magazine so much I would really be ****ed and probably boycott permanently. However, I do plan on boycotting every Ecosystem product like their mud sumps and the ââ"šÂ¬Ã…"œmiracle mud.ââ"šÂ¬Ã‚ Do not count on good customer service from ecosystem.
So, seeing as it is the first week in March and I should have definitely received it, I decided to call the distributor Ecosystem in CA and find out what happened. The person who answered the phone took my information and then offered to call back so I said great. Five minutes later the phone rang and I was pretty stoked with that turnaround time. However, the woman then started going into how it is not their fault or responsibility and that it is their printerââ"šÂ¬Ã¢"žÂ¢s fault or my mail carrierââ"šÂ¬Ã¢"žÂ¢s issue. Now I am pretty freaking shocked that I am actually going to have to fight to get my replacement magazine. I did not care whose fault it was, I just wanted my magazine and I did not want to buy it at a store when I have a subscription (FYI: I did have to buy Jan. issue in the store though because I dropped it in the toilet, but that is a different rant). So, anyway 20 min. later the woman says itââ"šÂ¬Ã¢"žÂ¢s not GD worth it I will send you another magazine. Hands down the worst response I have ever gotten with customer service anywhere except government.
If I did not love the magazine so much I would really be ****ed and probably boycott permanently. However, I do plan on boycotting every Ecosystem product like their mud sumps and the ââ"šÂ¬Ã…"œmiracle mud.ââ"šÂ¬Ã‚ Do not count on good customer service from ecosystem.
