ATTN: LFS employees

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OMG. That is not the first time I have heard of aloha doing cruel things with sharks. They are a pretty messed up store imo. Horns get like 4 feet long! I just wish there was something that could be done...
 
Let me see if I can remember a few.

Customer: (points to 5-6 inch red-eared slider turtle) could that live in a fish bowl?
Me: no, it needs quite a bit of room to swim around and stuff ( the whole time I'm thinking....do you even think you could shove that thing through the hole of the fish bowl?)


Customer: Can you mix freshwater and saltwater fish?


Customer walks in and says that his clown fish is swimming funny and is all bloated. I didn't really know what exactly to do but I helped him look at the medications to try and find something that would work. I found one that I thought might work but I went and asked my manager if there was anything she knew of that could help and she didn't have much else to add. I then ask what his salinity levels are and he has no idea and doesn't think he or the other person that runs the tank even tests for salinity so I started showing him the hydrometers. He seemed a little confused and inquired what to do if the reading on the hydrometer was high or low so I said if it was low you need to add more salt to the aquarium. He said no salt had ever been added to the aquarium so I became very confused as to how this clown fish was even alive. Now he says, well I call the fish a clown fish but I don't think thats really what its called........Um, ok? Now he's trying to explain what fish it is and he says its the one where the female is orange and the male is red. All I'm thinking is does something like that even exist? So I just went through all of the orange/red fish that we had in stock. It turns out that this thing was a blood parrot cichlid so I handed him some medicine for bloat and sended him on his way. I ended up spending probably 20-25 minutes with this guy trying to figure out what was wrong and the entire time he's calling the fish a clown fish.
 
<a href=showthread.php?s=&postid=10196070#post10196070 target=_blank>Originally posted</a> by A.T.T.R
i work at an lfs /pet store ( about 75 percent of the store is fish but we get teh kids inlooking around and the reptile guys and stuff... we are next to a publix so we also get a lot of kids while parents buy food) anywyas

abotu 4 times aday we get that tough kid and his lil girlfriend and he says in a stupid voice " live rock wth is that. its rock.. there just trying to make money" at which time i walk over throw food into the live rock tank and walk away.. girl usualy gives the guy a look like " your an idiot "

That has to be the best so far I haven't finished the thread yet but it still has to be the best. I Manage a Auto Parts Store and I can relate to some of the Duh ad wards. The public sometimes make me wonder why we don't require a license to reproduce like in some kind of written exam.

If I would have been in the store at that time..... someone would be getting out the mop and I would be in need of a change of clothes man my stomach is starting to hurt :lolspin:
 
<a href=showthread.php?s=&postid=10617728#post10617728 target=_blank>Originally posted</a> by seapug
I'd have to disagree with you. There's a difference between "false advertising" and an honest mislabeling tanks during a livestock transfer. Yes, the manager should have taken down the signs to keep cheapskates from walking in and doing what this guy did, but there are some people who will never be satisfied. That guy was just intentionally being a pain and trying to take advantage of an honest mistake that you fully explained to him PRIOR to him purchasing the fish. If you would have sold him the fish at the incorrect price on the tank and he bought one and became a "satisfied customer," next time he came in and the tanks were labeled correctly he'd accuse you of price gouging and expect to pay the same he did last time he came in. I know the type and it does a business no good to attempt to foster a relationship with people like that. Good bye and don't let the door hit you in the *** on your way out.

Rule of thumb when relocating merchandise the first thing to do is remove pricing then stock.

If the situation should occur and the customer complains give it to him explaining very clearly that there was a mistake in pricing however we will honor the pricing. Whom knows maybe they will become loyal. I manage a Autoparts store even if it is only a qt. of oil I will take care of them who knows maybe down the line they will need a alternator or starter or even a new engine or transmission and we will have the opportunity to for the sale and recover our losses 100 times fold. In this case it could be a complete up grade to salt water including tank stand canopy lighting, skimmer live rock and more. Not to mention never underestimate the power of word of mouth It is one of the oldest and best marketing tools known.
 
I acted extremely stupid today at my LFS, i came home late from my day job and check in on some purple mushrooms frags im growing out, they are starting to bleach so i look around the tank cause i know it isnt the lighting and sure enough i had a dead one so i pull it out and do a water test, ammonia is spiking from it sitting in there for 24 hrs, i only had 90g of water made up and my RO unit is broken (long story involving arachnophobia, a spider, a cat and a big steel pole) so i decide to try to make it over to the other side of town to a LFS to get some water, they closed in 30 min, well i had already taken my pain pill for the night for my bad knee but didnt want to lose the $2k worth of stock if i had left it the way it was and i have been on medication for 2 yrs so i knew it wasnt dangerous to drive, when i get to the LFS the fish manager tells me that premade water is $5 for 5g or RO for .25 for 1g, i stared at him with a blank look for about 5 min trying to do the math before i pulled out my phone to use the calculator, which ive never used before so after about another 5 min of trying to find the calculator he looks at me very annoyed and says "that works out to a $1 a gallon"......i felt like a moron
 
^that's pretty good but now I kind of want to hear the story involving arachnophobia, a spider, a cat and a big steel pole......that one sounds like it has pretty good potential :)
 
It's a little long, but pretty funny.


customer: do you guy's sell puffers here?
me: yes sir, we do.
customer: do you have any? what kind?
me: we have a 5" stars/stripes puffer, 4.5" porcupine, and a baby mappa puffer.
customer: could i see your porcupine puffer?
me: sure...what size tank do you have? is it SW?
customer: its a 300g...(never answered the SW question)
me: cool, this puffer should be very happy in that tank.
customer: i think so too

i bag the fish, bring him up to the counter.

customer: how much is this fish?
me: it is 39.99
customer: hmmmm, thats a little high, but here ya go. (hands me the cash)
me: (ring him up, he leaves)

comes back within an hour with water sample...

customer: i think something is wrong with the puffer.
me: let me test your water then, sir
customer: k, here ya go
me: (test the water and find the salinity is 0) sir, is your 300g a freshwater tank?
customer: yep, why?
me: well, this fish is a saltwater fish
customer: well, i didnt know that.
me: well, theres a sign right in front of you that says "Saltwater Fish"
customer: ( storms out of the store without saying a word.)
 
<a href=showthread.php?s=&postid=10762199#post10762199 target=_blank>Originally posted</a> by Maika'i
employees fault, should have asked more q's and told him more

Gimme a break, caveat emptor. It's not like the customer was misled or deceived in any way. You can't expect people to interview everybody they sell something to.
 
<a href=showthread.php?s=&postid=10660250#post10660250 target=_blank>Originally posted</a> by RichConley
Thats the greatest part of this thread: 2/3 of the LFS employee responses are flat out wrong, and not only are they wrong, but theyre arrogant.


Yeah, live rock WILL become live again. It just takes some time.

Couldn't agree more. I read a lot of these posts and think "Yup, that's why attrition is so ridiculously high in the hobby"
 
<a href=showthread.php?s=&postid=10176763#post10176763 target=_blank>Originally posted</a> by hankthetank
Woman stands staring at a display tank,points at a Yellow Tang and asks"Is that a salt water fish?"To which I reply "yes".She then points to a Naso Tang in the same tank and asks"Is that a salt water fish too?"Don't ever believe there is no such thing as a stupid question!

:lol: :lol: :lol: LMAO. That one sounds like how a "blond" joke would go.
I'm blond, but not THAT dumb!:mixed:
 
Up until about a month ago I worked in a very reputable LFS and more often than not the problems people were having was because of bad information that they got at other LFSs. It's a two way street and there are idiots driving both ways;)
 
<a href=showthread.php?s=&postid=10762359#post10762359 target=_blank>Originally posted</a> by AegirOfHlesey
Gimme a break, caveat emptor. It's not like the customer was misled or deceived in any way. You can't expect people to interview everybody they sell something to.

yeah you can, they are animals, not toys
 
<a href=showthread.php?s=&postid=10762108#post10762108 target=_blank>Originally posted</a> by TheSaltwaterGuy
It's a little long, but pretty funny.


customer: do you guy's sell puffers here?
me: yes sir, we do.
customer: do you have any? what kind?
me: we have a 5" stars/stripes puffer, 4.5" porcupine, and a baby mappa puffer.
customer: could i see your porcupine puffer?
me: sure...what size tank do you have? is it SW?
customer: its a 300g...(never answered the SW question)
me: cool, this puffer should be very happy in that tank.
customer: i think so too

i bag the fish, bring him up to the counter.

customer: how much is this fish?
me: it is 39.99
customer: hmmmm, thats a little high, but here ya go. (hands me the cash)
me: (ring him up, he leaves)

comes back within an hour with water sample...

customer: i think something is wrong with the puffer.
me: let me test your water then, sir
customer: k, here ya go
me: (test the water and find the salinity is 0) sir, is your 300g a freshwater tank?
customer: yep, why?
me: well, this fish is a saltwater fish
customer: well, i didnt know that.
me: well, theres a sign right in front of you that says "Saltwater Fish"
customer: ( storms out of the store without saying a word.)
I think it is more of the customers fault. If he knows enough to set up a 300 gal tank. I would think he would know the diffrence between saltwater and freshwater.:rolleye1:
 
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