<a href=showthread.php?s=&postid=10763049#post10763049 target=_blank>Originally posted</a> by Maika'i
yeah you can, they are animals, not toys
Absolutely right! Old story, but we were in our LFS that had an excellant manager who trained his staff well - made sure that all the questions were asked before a sale. But the saying is really true: Make something foolproof and they come up with a better fool. We were there the day a couple in their 20's came in with a large plastic bag of dead fish. Talking a LARGE bag. And alot of fish. Dead fish. I thought maybe they had come to collect any dead fish the store might have had for food for a python or something. Silly me.
Turns out this couple had also bought a 300 gal tank, the best halide lighting, figi rock, etc from another store. When the tank had been filled, they had waited the 6 weeks they were told. They had come to this store to buy the fish because they were doing other shopping nearby. The conversation between them and the manager, who had been of the day before this happened went as follows:
Man: We want to return these fish and get some more.
Woman: We brought a sample of the water. (Holds up plastic container) The water is fine but all the fish died.
Manager: Do you have a saltwater tank or a freshwater tank?
Man: Yes.
Manager: (Confused, this was not a yes or no question) Do you have two tanks?
Woman: No. We have a freshwater and a saltwater tank.
Manager: (Really confused) No? But you have two tanks, right? A freshwater and a saltwater tank? (Opens bag.) These are freshwater and saltwater fish.
Woman: (A little angry she isnt being understood.) No! We have a freshwater and saltwater tank! We bought freshwater and saltwater fish! Here's a sample of our water! The fish you sold us died. I want to exchange these for live ones!
Manager: Do you have water from the other tank so I can check the quality of it too before we sell you any more!
Man: (Really angry, shouting) We dont have another tank! We have a freshwater and saltwater tank!!!!! Now sell us some more fish!!!!
Manager: (Horror creeping over his face, and ours, as we all slowly begin to understand) You have....one tank...
Man: And we put freshwater and saltwater in it! Now sell me more fish! We paid $300 for these fish and we want some more!
The manager, who had become a personal friend of ours, asked if we would mind leaving and come back another day. He was going to be very busy dealing with these customers for quite some time as he was going to have to talk verrrrrry slooooowwwwly.
