Okay, guys, let's get back to silly LFS stories (from both customer and client end).
When I moved back up from Atlanta to NJ, I was in a real bind. I was bringing home a kitty with me (my Barry, aka Polar Barry since he sleeps like a polar bear... or like he's drunk), and Barry is severely allergic to fleas. When he gets even a few bites, his hair starts falling out. I had asked my mum and dad several times throughout the last month or two before the move to check and make sure our family cat, Misty (aka Fatty, Tubby, Lard Butt, Fuzzbucket.... if you haven't figured it out yet, Misty's a rather.... er... portly Maine Coon) didn't have any fleas on her.
THE night I was caravaning with my dad (he in his car with all the delicate electronic stuff and me in the lead car with Barry (crying all 886 miles- I counted down EVERY mile until I could let him out of the car and be done with his awful crying!) and Harlequin (in his cozy little, sheet covered travelling cage, but not in his to make sure I could keep an eye on him and his overall condition on the long haul).... I called my mum.
Me: "And Barry is just hating this!"
Mum: (and I kid you not, this was her segway to the bad news) "Oh, speaking of cats, Misty's got something."
Me: "Got something? Like what?"
Mum: "I don't know. They're like little worms."
Me: "She has maggots?!?!?"
Mum: "No.... they're just these little worms."
Me: "And you're SURE they're not fleas?"
Mum: "No, they're worms!"
..... *sigh*
Well, I get home, and Misty is INFESTED with fleas. She is so covered with fleas that, when she gets up from sleeping, the fleas she left behind looked like a silhouette of her. What does this mean for me and my poor Barry? It means I had to spend the next hour running around desperately to every pet shop in the area to find Frontline, a flea shampoo, and possibly CapStar (although Capstar is illegal for over the counter sale in NJ, I was hoping to luck out and find a really stupid store and pick up some).
I stopped at my local PetSmart after finding a few places that sold Frontline but only had it in stock for dogs, not for cats, nor even small dogs. Now, I'm not going to bash PetSmart. I'll save that for the "Retail Experiences" forum.... but that doesn't mean I'm not going to ridicule the girl who helped me at the PetSmart.
Me: "Um.... excuse me. I'm in a bit of an emergency. Do you have Frontline?"
Girl: "No! Don't you know anything? Frontline's illegal to sell unless you're a vet."
Me: ".... uh.... no it's not."
Girl: "Yes it is! Frontline can't be sold over the counter in NJ!"
Me: "... so why do all of your competitors have it over the counter?"
Girl: "No they don't!"
Me: ".... uh... yeah.... yeah they do. I just left Petland Discounts and Pets Plus, and they both sell Frontline over the counter."
Girl: "Then they're breaking the law!"
Me: *looking over her shoulder and spying a Hartz equivalent product* "So why do you carry Hartz's version of Frontline, when all Hartz products are known for either being utterly useless placebos or really harsh on animals?"
Girl: "Hartz isn't illegal. And it's a good product!"
<i>{I'm not going to include the ten minute argument about Hartz products here. I encourage you to look it up as opposed to getting this thread shut down for violating the rules of this portion of the forum. But, suffice it to say that this employee ADORED Hartz products.... while I find them to be some of the worst products on the planet from both my vet's advising and different studies on the products. Always consult your vet before deciding if a product really is as awful as I personally feel Hartz is}</i>
Me: ".... so.... seriously.... you don't have Frontline because you think it's illegal in the state of New Jersey? Or are you just telling me this because you don't feel like walking over to your supervisor and asking.... since you obviously don't know what you're talking about."
.... yes.... when I'm in a rush and in a bind... I get really snarky.
Girl: "I'm going to have to get my manager!"
Me: "Good!"
.... she gets her manager. The manager spends fifteen minutes trying to explain to me that Frontline, Frontline Plus, Advantix, and all these flea medications of a similar vein are illegal in the state of NJ. Finally, they throw me out for requesting "illegal" products and insisting that they break state law because the manager is convinced of this and started the employees thinking this.
..... but.... see.... you would think that me, I would just go on my merry way and avoid that shop from now on? No. I'm a Jersey Girl. I've always said a Jersey Girl will make all your dreams come true, but, if you cross her voice, she'll go out of her way to destroy you. I went on my way, still fuming from the PetSmart incident. So, when I actually find the stuff at the next shop down the highway, bought it, turned around for home, and was about to pass the aforementioned PetSmart..... I had to stop in. I'm sorry. I was FURIOUS at being thrown out of a shop for making the simple request for a prodct that I knew to be legal.
Apparently, though, the manager I had spoken with earlier saw me walking up to the front door and stopped me.
Manager: "I'm sorry, but you're not welcome in this PetSmart anymore. At least not today."
Me: "Oh, because I wanted to clarify something for you."
Manager: *snarkily* "And that is?"
Me: "Do you see this reciept from your major competitive, PetCo?"
Manager: "Yeah?"
Me: "I'd like you to note the third item down."
Manager: "Exo-Terra {bulb for Harley in case the ones I had hadn't survived the trip}, Zodiac Shampoo...... Frontline Plus Cat...."
The manager paused for a moment, dumbfounded. This was a reciept from a PetCo just two miles down the road. There was no mistake of it. The address was printed on the reciept for the PetCo, listing it on the same highway, and even in the same zip code. She just stared at it like I had handed her a deadly, deadly snake.
And, then, her shock changed quite quickly to a forced corporate smile.
Manager: "Oh, my goodness, ma'am, I must have misunderstood you! I though you were looking for another product! PetSmart doesn't carry Frontline, but could I interest you in Hartz's similar product?"
.... *facepalm facepalm facepalm*
I have only been back to that particular store in twice in the last year, both times were dire emergencies... and both times all of the staff steered quite clear from my path, including the original girl and manager duo of stupidity.