Hi Nicole,
I'm sorry that our shipment to you was less than perfect. Most of our staff (including me) were in Las Vegas last week for the World Aquaculture / Marine Ornamentals conference and poor Kathy (my office manager) did the best she could to get all the orders out.
We do prioritize our shipments based on the type of products:
1) Live organism (rotifers, copepods, etc)
2) Perishable products (algae)
3) Non perishable products
Unfortunately you fell into category 3 and since there was no message indicating you had a critical overnight need, it would have gone to the bottom of the pile. If it was a live organism you would have seen a different level of service to your order.
We take customer service VERY seriously and I hope we can do much better on your next order.
Thank you,
Randy