Batch of bad salt, foreign objects in salt -- 1.026 = 5.8 dKH

[Potatohead]

Wow tough crowd! So what your saying is there is no way for a company to recover??

Have a good day Sir! [emoji41][emoji4]


Sent from my iPhone using Tapatalk

Not really, I will consider using the products again, but I would have to see marked improvement for at least a year or two. They have some good points in their product line, I think the whole thing just needs to be polished, and they likely tried to expand too fast. I also find it very odd they sell their product absolutely everywhere rather than picking and choosing which retailers/distributors they wish to deal with. That is dangerous and can backfire. I guess in time we will see.

 

[120reefer]

Not really, I will consider using the products again, but I would have to see marked improvement for at least a year or two. They have some good points in their product line, I think the whole thing just needs to be polished, and they likely tried to expand too fast. I also find it very odd they sell their product absolutely everywhere rather than picking and choosing which retailers/distributors they wish to deal with. That is dangerous and can backfire. I guess in time we will see.

This is understandable and reasonable.[emoji4]




Sent from my iPhone using Tapatalk

 

[plyle02]

The product is not absolutely everywhere my friend. I know firsthand where the products are and how much are being sold

 

[shred5]

Why do they want you to send a salt sample in??

They had an issue last year that if you read the post you can see was fixed. If people are having issues now AFTER this has been fixed then they need to know about it because it's news to them. There is nothing odd about it. If it was your product and you were told this you'd want a sample also.

I don't think it would be crazy or abnormal to have some numbers off here and there. We are talking about a handful of people out of literally thousands and thousands of buckets and boxes of salt. So requesting a sample is to much to ask?? You jest Sir!

You stated that you switched away from AF salt 6 months ago so really you should just let it go man and move on. The point of this post is to help people .

I think it's pretty obvious by now that AQUAFOREST is looking very closely at the product line and they have been tracing and tracking things back just like anyone else would do.

You should have a ton of confidence in all of Aquaforest products. With all of the focus on quality as of late and being a fairly new company to the US market don't you believe that they are hyper focused on quality right now??

I assure you Aquaforest is here to stay, they stand behind their products and all they ask is for a salt sample and people get unhinged! Really!!??!!

Please.......


Sent from my iPhone using Tapatalk

Not to mention there are people who would lie for a free bucket of salt.
plus reading a few post here by how far off some of these people are yelling about in a few threads are easily with in a margin of error hobby kits can be off. Especially magnesium which is not easy for a kit to read.

 

[soreninkl]

Funny how some people read something different from what the salt says and they automatically blame the salt and not the test kits. Hobby grade test kits are not accurate. I am not saying there are not bad batches of salt out there, I have seen them but I have seen way more bad test kits. Hobby grade kits are not accurate plus if they use color, people see color different. If they use dropper method 1/2 drop different can totally change results.

I can't less agree with you! We hobbyist just use those test which are available at the shops, made for hobbyist. We hobbyist surely have problems measuring, leave alone color blindness, counting drop by drop, not being focused, our test vial wasn't clean and there are many more reasons to come up with. I for my self, I was using Salifert and was rather puzzled about the levels of mag/cal/kh and measured again and again thus, I measured 3 times and had similar values. After all I contacted the shop and they asked me to bring over some sample water and we tested over there with Salifert/Sera for mag/cal and Salifert/API/Sera/Nyos for kh. All the results came up similar, mag/cal couldn't be determined simply because the values were above the test kits highest value and all kh test kits showed values below 6.

Somehow I draw my own foolish conclusion and tried to contact AF but their only statement was "our salt is good, send some water and we test from you". They even came up with that statement in this particular thread and insisted that only their tests are accurate and all others are......

 

[soreninkl]

I don't know whether to laugh or cry....Just LOL

laugh no and cry later LOL


cheers

 

[soreninkl]

Not if we have constructive input.The point of this post is to help people not talk about past events.... hope your not "Salty" about it. [emoji16]


Sent from my iPhone using Tapatalk

Now there is some sort of explanation from AF and heck yes we need to draw our conclusions and debate the results and statements from AF!!

I'm personally not salty about a batch of salt but getting salty if someone tells me not debate any issue while AF ask us to debate/ask questions at open forums rather than having one to one customer support.

 

[shred5]

I can't less agree with you! We hobbyist just use those test which are available at the shops, made for hobbyist. We hobbyist surely have problems measuring, leave alone color blindness, counting drop by drop, not being focused, our test vial wasn't clean and there are many more reasons to come up with. I for my self, I was using Salifert and was rather puzzled about the levels of mag/cal/kh and measured again and again thus, I measured 3 times and had similar values. After all I contacted the shop and they asked me to bring over some sample water and we tested over there with Salifert/Sera for mag/cal and Salifert/API/Sera/Nyos for kh. All the results came up similar, mag/cal couldn't be determined simply because the values were above the test kits highest value and all kh test kits showed values below 6.

Somehow I draw my own foolish conclusion and tried to contact AF but their only statement was "our salt is good, send some water and we test from yinsisted that only their tests are accurate and all others are......

I didnt say there could not be bad batches I just see numbers that could easily be test kit problems. Not everyone uses more than one test kits.. People are just too quick sometimes to point fingers without knowing the truth or digging a little deeper. sometimes it just easier to jump on the band wagon too.. I have had bad salt by corallife and reef crystals a few times and others.. I just think sometimes people need to look at their test kits.

 

[soreninkl]

Wow tough crowd! So what your saying is there is no way for a company to recover??

Have a good day Sir! [emoji41][emoji4]


Sent from my iPhone using Tapatalk

This issue may have caused a little dent in terms of reputation but from what I saw they have a broad and (good) product range. Having a look at tanks maintained entirely with AF products, specially SPS tanks, they absolutely stunning and I am sure the owner or care takers are very happy with their (good) products.

 

[120reefer]

Now there is some sort of explanation from AF and heck yes we need to draw our conclusions and debate the results and statements from AF!!



I'm personally not salty about a batch of salt but getting salty if someone tells me not debate any issue while AF ask us to debate/ask questions at open forums rather than having one to one customer support.

Was that comment for you?? Nope didn't think so bro.

We can debate things all day as long as they are constructive. The entire point is to help people ....

Sounding "salty" to me.

Lol

So now I must ask. Are you currently using AF products and are you having a current issue?


Sent from my iPhone using Tapatalk

 

[soreninkl]

I didnt say there could not be bad batches I just see numbers that could easily be test kit problems. Not everyone uses more than one test kits.. People are just too quick sometimes to point fingers without knowing the truth or digging a little deeper. sometimes it just easier to jump on the band wagon too.. I have had bad salt by corallife and reef crystals a few times and others.. I just think sometimes people need to look at their test kits.

agree again and I'm not here to do AF bashing, I just posted that they have (good) products and many using them in a successful way

I had a bucket of reef crystals salt and it turned rock hard after 1.5 month LOL

 

[soreninkl]

Not to mention there are people who would lie for a free bucket of salt.

never thought of that LOL

are those the same people gulping half their pint and then complain it tastes flat?

 

[120reefer]

This issue may have caused a little dent in terms of reputation but from what I saw they have a broad and (good) product range. Having a look at tanks maintained entirely with AF products, specially SPS tanks, they absolutely stunning and I am sure the owner or care takers are very happy with their (good) products.

Now this we can agree on. You know we don't live in a perfect world and things can and do go wrong. That being said ..... it's been fixed


Sent from my iPhone using Tapatalk

 

[120reefer]

never thought of that LOL



are those the same people gulping half their pint and then complain it tastes flat?

You'd be surprised my friend lol


Cheers!


Sent from my iPhone using Tapatalk

 

[soreninkl]

Was that comment for you?? Nope didn't think so bro.

of course it was for me as it was for the whole salty thread

We can debate things all day as long as they are constructive. The entire point is to help people ....



Sounding "salty" to me.

Lol

yes of course it is about help but you see a salt issue let people become salty
So now I must ask. Are you currently using AF products and are you having a current issue?

hmmm, I still have some "reef salt" and after that I change back to my previous salt mix. I would't say they any better or good but it gave me a little more confidence? And of course the customer support of AF did not encourage me on that matter either

Now even the other brand had some issues and asked their customers to roll the bucket a few times from left to right to "mix back the elements" and Since then I roll every bucket. My thoughts on this were "heck, your handle will scratch my floor thus, I rolled it outdoors praying that the lid doesn't come off. I'm sure my neighbors thoughts are "hey look the fool is out again and rolling a bucket"


as too much salt makes us thirsty..

cheers:beer:

 

[Potatohead]

"hey look the fool is out again and rolling a bucket"

lol

 

[120reefer]

Lol


Sent from my iPhone using Tapatalk

 

[soreninkl]

I'm personally not salty about a batch of salt but getting salty if someone tells me not debate any issue while AF ask us to debate/ask questions at open forums rather than having one to one customer support.

Just one more thing, the above statement sounds hostile but was not meant to be. I wasn't angry or agitated but just punching in what came to my mind. 120reefer, please do take my sincere apologies on that statement!?

I know you doing all this as a volunteer and the least you need is a bucket rolling fool barking at you.

cheers again and have a nice weekend

 

[120reefer]

Just one more thing, the above statement sounds hostile but was not meant to be. I wasn't angry or agitated but just punching in what came to my mind. 120reefer, please do take my sincere apologies on that statement!?



I know you doing all this as a volunteer and the least you need is a bucket rolling fool barking at you.



cheers again and have a nice weekend

No offense taken my friend . Just trying to help people.

Apology accepted. [emoji4].

Cheers! You have a nice weekend also! [emoji4]


Sent from my iPhone using Tapatalk

 

[Piper27]

I am so confused.. ..What exactly was fixed in the begining? From what date, or batch number is the salt supposed to be fixed?

I got a new bucket made in Nov, 2016 batch number 00596 and the bucket is changed. It's a bolder color and has a metal handle and not a plastic one like before.