Big A.T.O. Problems... please help!

sorry - tried to delete any reference to products you don't carry but it was too late
 
Thanks for the idea, replies and support from everyone and Michael!

I wanted to reiterate that I've had my controller for nearly a year, and it's made my life VERY easy. I truly enjoy it's simplicity in programming and look forward to utilizing more of it's capabilities very soon. I purchased it last year about this time for a "build" I was in the midst of, and had an unexpected move come up which forced me to sell that whole "build." Hence the reason I've been using it for ATO, Dosing and temp. monitoring only ;)

Well now I've moved, ordered and received my sweet new AGE tank, and am ready to set everything up within the next couple weeks.

I look forward to receiving my new ATO sensor, and will definitely take Chads' advice to keep a spare on hand... not sure if I can do that with the controller yet ($), but I should.

I'm in the Electronic Sensing business for Liquid Level Tank Gauging, but in HUGE applications like silos and tanks in various markets (food, beverage, dairy, oil/gas, marine ships, etc.). I totally understand that no matter how hard we try, there will always be issues somewhere along the line - it's the nature of electronics in general. My biggest pet peeve is when I hear from a customer "I need this yesterday, and we (production) are totally down without it!!!" My thoughts, and sometimes response, is "If it's that important, than you should most definitely have a spare on hand. A thousand dollars for a spare to protect hundreds of thousands of dollars worth of product is well worth it." Same goes for our systems, and any controller on the market IMO ;)
 
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to make some clarifications:

as soon as we noticed that there are some (out of some hundred!) optical sensors which probably made trouble we decided immediately to seal all sensors with shrink tubes (glue inside)!

Everyone must always be aware that a technical part can have a misfunction but especially for this reason we have some security features in the ProfiLux. For example level control: There you have the option to use 2 sensors for one level or you have a timeout function.
Future: We will offer soon a third sensor type - it will be placed outside the tank and it can detect the level through the tank glass!
 
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