Black Friday Coupon Code

I spoke w/ their customer service on the phone earlier and was told they'd send out an email on Wednesday with the sales that they'll be running. I asked for more details, but they said they were still working out what exactly was going to be offered.
 
Black Friday Coupons/Deals

Black Friday Coupons/Deals

MarineDepot,

Do you guys have a Black Friday Coupon code we can use beside those preview items?

Thanks,
Danh

I spoke w/ their customer service on the phone earlier and was told they'd send out an email on Wednesday with the sales that they'll be running. I asked for more details, but they said they were still working out what exactly was going to be offered.

Hi guys,

Thank you visiting our forum here on RC! MTWiley is correct (thanks for calling!)"”we'll be emailing subscribers our Black Friday deals on Wednesday, 11/23. If you'd like us to send you an email, click here to subscribe. You'll also be entered to win 1 of 3 LED lights from Innovative Marine.

We'll likely have a home page banner up on Wednesday that links to all of our Black Friday Deals. However, if you'd like to go ahead and bookmark our Black Friday page now, here's the link: MarineDepot.com/BlackFriday


We will also match any online competitor coupon and/or sale price for Black Friday, Cyber Monday and on any other day of the year. So, if you see 10% off your order total somewhere or 25% off a product you've been wanting, just click the Low Price Guarantee logo displayed on our product pages to get started. You can also call us toll-free at 1-800-566-FISH (3474) to price match a product/order.
 
Wonder what the reason is for such a light inventory of Neptune Apex controllers. I've had it in my cart, waiting for this week, not it's all removed. I like MD, and order from you all a lot. This is a missed opportunity.
 
I hope you have % off coupon just like PA. PA has 11% off coupon for all their product and I am debating should I order from them or you since I have been buying from you.
 
We'll match your 11% off coupon!

We'll match your 11% off coupon!

I hope you have % off coupon just like PA. PA has 11% off coupon for all their product and I am debating should I order from them or you since I have been buying from you.

Hi bigal20874! Thank you for giving us the first opportunity at your business.

We'll have our own batch of Black Friday deals (live tomorrow), but we'll also match any competitor coupon under our strengthened Low Price Guarantee. If you see % off or dollars off an item or off your order total from another online aquarium supply store, just give us a call at 1-800-566-FISH (3474) and we'll match it (or follow the instructions here).

We want your business, so this policy change isn't just for Black Friday and Cyber Monday, but for any other day of the year as well.

Please let us know if you have any additional questions or concerns.
 
Neptune Systems Apex Controllers

Neptune Systems Apex Controllers

Wonder what the reason is for such a light inventory of Neptune Apex controllers. I've had it in my cart, waiting for this week, not it's all removed. I like MD, and order from you all a lot. This is a missed opportunity.

Hi Dave & Monica! Thank you for visiting our forum here on RC.

Are you referring to this controller: Neptune Systems AquaController Apex Base Unit w/ Standard Grade pH Probe? If so, we've got plenty available you can buy online or pick up from our Will Call facility in Garden Grove, CA.

RE: your cart, we're not exactly sure why the item(s) in your cart are no longer present, but we'd be happy to investigate. Were you logged in when you added them? Are you checking your account from another PC? If you give us a ring at 1-800-566-FISH (3474) and supply us with your email address, we can look up your account to see if your cart is saved.

We have a limited number of Neptune Systems AquaController Apex Jr w/ Display & Temperature Probe left, so if that's what you were searching for, you might want to act soon!

We appreciate your patronage and for taking the time to write us. Please let us know if we can answer any additional questions for you about the Apex or your missing cart.
 
Hi bigal20874! Thank you for giving us the first opportunity at your business.

We'll have our own batch of Black Friday deals (live tomorrow), but we'll also match any competitor coupon under our strengthened Low Price Guarantee. If you see % off or dollars off an item or off your order total from another online aquarium supply store, just give us a call at 1-800-566-FISH (3474) and we'll match it (or follow the instructions here).

We want your business, so this policy change isn't just for Black Friday and Cyber Monday, but for any other day of the year as well.

Please let us know if you have any additional questions or concerns.


Last time I tried the Low Price Guarantee a few weeks ago, MD did not honor the low price match guarantee and the reason given was MD will only match if the price is "publicly" listed on the competitor's website, and MD will not honor low price guarantee from coupon codes emailed out by competitor. Since some competitor still do not list the lower price (or the coupon code) directly on their website but just email out the coupon code, I suppose MD still will not do the low price match for these?
 
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% Coupon of All Items

% Coupon of All Items

It's alive! I was hoping to have % off coupon that can apply to all the items. Well, maybe next time.

Sign into our website and add the items you'd like to purchase to your shopping cart. Then, call us at 1-800-566-FISH (3474) and tell us URL where the coupon/discount is listed so we can match it. We'll be able to see the items in your cart if you're logged in. We can easily apply a discount to a single product or your order total (say, 10% off your entire order).

We've got deep discounts on the BF/CM products we're featuring, but we'll gladly match broader coupon offers from competitors.
 
Low Price Guarantee v2.0

Low Price Guarantee v2.0

Last time I tried the Low Price Guarantee a few weeks ago, MD did not honor the low price match guarantee and the reason given was MD will only match if the price is "publicly" listed on the competitor's website, and MD will not honor low price guarantee from coupon codes emailed out by competitor. Since some competitor still do not list the lower price (or the coupon code) directly on their website but just email out the coupon code, I suppose MD still will not do the low price match for these?

There may be a couple of things going on here.

We actually strengthened our Low Price Guarantee Terms & Conditions just last week by adding:

We will match any competitor coupon discounting the price of a specific product or a general coupon discounting the total of your order.​

As far as honoring only publicly advertised prices, that is a stipulation"”we will need proof in order to price match. Fortunately, most marketing emails nowadays have a link near the top that says something along the lines of "Are you having trouble viewing this e-mail? See it here." If you can provide us that link, we should be able to hook you up with the discount you're looking for.

Some companies try to get around the MAP price set by manufacturers by not displaying what you'll pay until, say, you're in their shopping cart.

We definitely would like another shot at your business. Please let us know know what we can do to win ya back.
 
Last time I tried the Low Price Guarantee a few weeks ago, MD did not honor the low price match guarantee and the reason given was MD will only match if the price is "publicly" listed on the competitor's website, and MD will not honor low price guarantee from coupon codes emailed out by competitor. Since some competitor still do not list the lower price (or the coupon code) directly on their website but just email out the coupon code, I suppose MD still will not do the low price match for these?



I'm curious about this as well. IMO, when MD checks the validity of the coupon code at a competitor, that should be adequate confirmation.
 
I like ordering from you. Very informative and quick turnaround. However, price match guarantees are a pia to consumers. Much easier to order from a site, *** the coupon code and receive the discount. Look what happened to Tweeter.
 
Thank you for your feedback!

Thank you for your feedback!

I like ordering from you. Very informative and quick turnaround. However, price match guarantees are a pia to consumers. Much easier to order from a site, *** the coupon code and receive the discount. Look what happened to Tweeter.

We do our best to negotiate the lowest possible prices for merchandise so we can pass the savings along to you. We also monitor the advertised prices of top-selling products so we remain competitive. Some manufacturers enforce MAP on products, so there isn't a lot we can do there.

Back to your point: we understand this can be a friction point, especially if you're shopping online and don't really want to call to do a price match. At the item level, the process is pretty easy (just click Low Price Guarantee on a product page and enter the info). Matching a broader, whole-order discount coupon is new for us and we're always looking for ways to make the shopping experience smoother.

We want you to know that in the instances where we don't have the lowest price, we are certainly willing to match it. We will also continue working to offer the lowest price so you don't have to bother with price matching whatsoever.
 
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