Boo Marineland

[jaybfresh]

Just finished plumbing and leak testing my new 45 marineland cube, and I noticed this. The gap covers about 80% in one direction and 50% in the other. Used a straightedge to find its definitely the stand that's uneven.

Not much I can do on a Sunday night, but hopefully the warranty will cover a replacement.

 

[oneradtek202]

probably got wet before it was painted/stained

 

[der_wille_zur_macht]

Ouch. Gaps in the middle of a pane are one thing but you definitely don't want the corners to be that far out.

 

[jaybfresh]

I guess I should blame perfecto, since they make the stands and aquariums for marineland. Phone help was non-existent... have to email pictures and my receipt. Hopefully its a quick resolution

 

[NirvanaFan]

did you buy it at a local store? Maybe you could take it to them for a replacement and they would deal with the return hassle.

 

[jaybfresh]

Yea I did but it was a special order... they are closed on Mondays though. Might try to call tomorrow, depending on the response from perfecto

 

[jaybfresh]

Actual response from perfecto: the tank will settle when full of water

The gap is over 1/8"... Not sure I buy that answer

 

[magdelan]

Actual response from perfecto: the tank will settle when full of water

Response Heard: We are hoping that you are a "noob" and will take our answer as one of fact. Furthermore, we do not wish to help you resolve your issue and hope that you will peacefully go away.

 

[oneradtek202]

Wow, horrible

 

[jaybfresh]

Justice may be at hand... I did refill it against my better judgement, but the problem was still there. After emptying and removing the tank, I found the problem was a bow along the front edge. The perfecto engineer recommended a tank replacement, so hopefully customer service makes it happen.

 

[tmz]

They should have done that in the first place without the hassle. Do they think they are verizon or some oterh self improtant mega company ? At least you didn't have to talk to five computer voices to get nowhere which seems to be today's defintion of customer service in many places.