Boston Aqua Farms Glue too thick
- Thread starter Rovert
- Start date
Ooulophilia
New member
go to e-zbond.com, this is where they get their glue from.
Rovert
Premium Member
Sent an Email but have received no response. Seems he's not too concerned about customer service. Looks like I'll be using a different product from now on. If his glue evaporates in its own tube and I can't even get the courtesy of a reply, my money is better spent elsewhere.
smcnally
New member
People on this site can be so harsh with vendors. Did you send a second email just as a reminder, or maybe check that you sent the email to the right address? Maybe the email got lost in the mix of a busy day and it slipped his mind. After all, it is just a $12 bottle of glue, and he most likely had higher priorities on his list. To badmouth a vendor because they didn't get back to you after you emailed them once is pretty pathetic. But then to have the guts to say "If his glue evaporates in its own tube and I can't even get the courtesy of a reply, my money is better spent elsewhere" after you admitted beforehand that you didn't cap it tightly is beyond pathetic.
Give the guy a break. Is it worth ruining his reputation and possibly negatively affecting his business over a $12 bottle of glue that you failed to cap properly? Just get over it and buy another bottle of glue. I do this with loctite glue all the time, but I don't get upset at loctite...I just get another tube.
Give the guy a break. Is it worth ruining his reputation and possibly negatively affecting his business over a $12 bottle of glue that you failed to cap properly? Just get over it and buy another bottle of glue. I do this with loctite glue all the time, but I don't get upset at loctite...I just get another tube.
Rovert
Premium Member
Let's steer this in a "not-my-fault-direction", since I'm not the one in question.
You're entitled to your own opinion, but you're NOT entitled to your own facts:
1) The word I used was 'seems', to give him the benefit of the doubt, in the event that I actually didn't cap it tightly. That was as far as I go. However, that red herring of yours doesn't change the fact that the capping action (or lack thereof) has no affect on the vendor's behavior.
2) The address I used was a link off his website, so yes, it was the right one. Emails that are undeliverable or bounced are returned with a message saying so, along with SMTP header information for diagnostic purposes.
3) He HAS an email accessible on his website, which makes him responsible for monitoring same. Presumably he has employees, and if not, then he needs to find some - or one - to do so.
4) It has been a week since sending my message. As a vendor, it is his repsonsibility to reply. If I failed to respond to a customer for even more than 48 hours, I'd get my a$$ reamed - which means it's only happened once in the last decade.
5) Loctite doesn't cost $12 (actually, I paid $14) per tube.
6) The company with whom I didn't do business, and whose product I didn't buy (e-zbond) managed to reply to my question when I sent them an Email. Go figure.
7) There is no telephone number to call, so that eliminates a way for customers to contact the company.
8) There is a 'sales' email so one can order product. How much would you like to bet that if I was placing an order, rather than making an inquiry, that I wouldn't be waiting a week for a reply?
9) If his 'reputation' is so easily damaged by one complaint on a bulletin board, then he has bigger issues to contend with.
Need I go on, or are we all done here?
Pyrojon
New member
Hi,
This is Jon from Boston Aqua Farms.
Rovert,
I DID receive your eMail last week, inquiring about thinner for the glue, and I DID reply. Perhaps it was lost in a spam filter somewhere. You might want to check that before trashing someone on a public forum.
I pride myself on answering my eMail as quickly as possible and often respond within minutes (as with your eMail) at worst I respond within one day.
I don't offer any kind of thinner for my colored glue (No it doesn't come from eZ-Bond.com) but I can offer you a replacement tube. Please contact me via PM and I can direct you to the nearest Retailer or arrange to ship you a bottle.
Thanks
Jon
This is Jon from Boston Aqua Farms.
Rovert,
I DID receive your eMail last week, inquiring about thinner for the glue, and I DID reply. Perhaps it was lost in a spam filter somewhere. You might want to check that before trashing someone on a public forum.
I pride myself on answering my eMail as quickly as possible and often respond within minutes (as with your eMail) at worst I respond within one day.
I don't offer any kind of thinner for my colored glue (No it doesn't come from eZ-Bond.com) but I can offer you a replacement tube. Please contact me via PM and I can direct you to the nearest Retailer or arrange to ship you a bottle.
Thanks
Jon
Rovert
Premium Member
Jon -
Nothing in my spam filter, but hey... stranger things have happened. It's just as possible it never got sent out from your machine.
What comes from a dialog like this for those looking on is that they can see that a vendor does indeed respond to his customers. When that happens, it's good for everyone.
Your offer means more than the replacement product.
As to "trashing" your reptutation, I wasn't aware it was so easily tarnished by a legitimate gripe. Here are the facts:
Fact: I had a problem with one of your products.
Fact: I sent an Email which elicited no response.
Fact: I expressed my opinion.
I'm sorry if you preceive that as 'trashing' you. Perhaps if you look at it from my perspective, you might be able to understand how it looks. I'm simply highlighting from my experience as a customer what I perceived to be questionable service. It's true that bad news often travels fast.
However, this dialog HAS had a positive outcome. At the end of the day, my post here has done something for both of us. It's raised the visibility of a potential internal service issue on your end, and has demonstrated your concern for customer satisfaction to me, and to the community.
Win-Win, where I'm concerned.
Have a nice day. ;-D
Nothing in my spam filter, but hey... stranger things have happened. It's just as possible it never got sent out from your machine.
What comes from a dialog like this for those looking on is that they can see that a vendor does indeed respond to his customers. When that happens, it's good for everyone.
Your offer means more than the replacement product.
As to "trashing" your reptutation, I wasn't aware it was so easily tarnished by a legitimate gripe. Here are the facts:
Fact: I had a problem with one of your products.
Fact: I sent an Email which elicited no response.
Fact: I expressed my opinion.
I'm sorry if you preceive that as 'trashing' you. Perhaps if you look at it from my perspective, you might be able to understand how it looks. I'm simply highlighting from my experience as a customer what I perceived to be questionable service. It's true that bad news often travels fast.
However, this dialog HAS had a positive outcome. At the end of the day, my post here has done something for both of us. It's raised the visibility of a potential internal service issue on your end, and has demonstrated your concern for customer satisfaction to me, and to the community.
Win-Win, where I'm concerned.
Have a nice day. ;-D
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