broken 6025 clip

[zibba]

Hi Roger,

Another one of the clips broke on my 6025 that holds it to the magnetic bracket. Could you please send me a new one? I believe that this is the last of the 5 that I need to replace as the others have the newer, stronger clips on them.

I'll pm you my address.

Thanks,
-Z

 

[wartskin]

zibba,

Roger is in Germany and it could take him a while to reply or forward me your information. So if you would PM me your shipping information I will send one out just as soon as they come in.

 

[zibba]

Rodney,

I sent a pm yesterday. Sorry that it took me so long to respond. I've been out of town.

Thanks for taking care of this for me.

 

[SVXH6]

not to hijack but I sent a pm with my info for a broken 6045 clip.. I have not gotten a response.. I used this pump for less than a week total.

 

[shawnz28]

Who did you send a pm to and when? Roger is in Germany if you sent it to him and if over the weekend I would expect a reply Monday or Tuesday as Tunze typically does not monitor on weekends/holidays

 

[SVXH6]

I sent a pm to wartskin (Rodney) last week..

 

[wartskin]

My apologies for not replying to your PM. We received our shipment of clamps on the 22nd and your clamp was sent out on the 23rd and will be delivered on the 30th. 1ZY34Y370355947895
I apologize for any inconvenience that this may have caused you.

 

[SVXH6]

Thank you!! im so excited to get to use my TUNZE again!! its an awesome pump..

 

[SVXH6]

Thanks! I received my new clip in the mail just as stated.. awesome service thanks again..now to get it hooked up!

 

[zibba]

I never received a reply PM, never received a clip, & I was the original poster!

 

[wartskin]

Zibba I will have to check but I believe that we sent your clamp out the same day we sent one to SVXH6.

 

[mnestroy]

Who should we sending PMs to? I sent one to "rvitko" is that the right person?

Thanks

 

[wartskin]

Either one of us will do. Roger is back from Germany now and is able to answer his PM's.

 

[zibba]

<a href=showthread.php?s=&postid=12661747#post12661747 target=_blank>Originally posted</a> by wartskin
Zibba I will have to check but I believe that we sent your clamp out the same day we sent one to SVXH6.

I haven't received the clip yet, but thank you for checking on this for me.

 

[wartskin]

My apologies for this error. We are sending one out to you today for sure.

 

[zibba]

Sounds good Rodney. Thanks for the attentiveness.

The corals should manage just fine for the time being with 2x6025 and 2x6045's that are already in the tank!