Broken Stream - Warranty?

[mikefish]

One of my Stream pumps is very broken. I can see the impeller lying on the bottom of the screen. I haven't taken it out to see what happened yet. Anyone know what to do to make a warranty claim? It is only about a year old.
Mike

 

[rvitko]

It depends being warranty means it has to be the result of a manufacturing defect and not an impact or neglect. You need to send it in and I will determine that. In general a broken drive shaft results from either an impact (non warranty) or a slipped bearing ring (warranty). The impact will leave a nick on the prop, the bearing ring will be obvious by a broken tab on the bearing ring and a cut that looks almost like a saw made it on the shaft.

Tunze USA
1304 Monica St
Austin TX 78758

 

[mikefish]

Well I'll try to pull it out tonight. This is not the initial failure of the pump however. It had been making more noise than the other stream I had for several weeks. It then stopped spinning a few weeks ago and I pulled it out and found one of the floating pawls that engage the drive shaft missing, as well as the two ridges that the pawls engage worn down. I 'fixed' it with plumbers stick epoxy by making new engagement ridges on the drive shaft for the remaining pawl to grab. It worked okay for about 1.5 wks after that, although the noise was greater. Then the result I mentioned in my first post.
Mike

 

[rvitko]

OK, it sounds like the brake shoes broke. Send it in. Was it run on a wavemaker? What model pump?