Broken Wavemaker

[freeke]

Hi,

I'm the happy owner of a Wavemaker device, but it recently simply stopped working without prior warning.
After disassembling the pump I found the rotor assembly had broken up into 2 pieces, but after I got it fixed, the device still did not work.
So I took a closer look at the pump driver, to discover that a resistor had been fried.
So I emailed Tunze in Europe (I am in EU), to ask if this was normal, and if I could please get the spec on the component to be replaced. Unfortunately, after 3 weeks and a reminder, still no reply - not even the simplest acknowledgement that my query was received.

Could anybody help me out here?

Thanks

Frederik

 

[rvitko]

I am sorry but I know they are really overwhelmed in Germany with trying to catch up on backorders. My advice is to send it in for repair, they are usually very prompt, besides that i would call but the phone is often very busy and you may have to call several times to get through. It sounds like the propeller hit something and this overloaded the electronics but these parts have been changed to reduce this possibility.