Bulk Reef Supply RO units- Buyers Beware
- Thread starter jrpdriver
- Start date
Diana A
Member
Bulk Reef has replied to your double thread on this matter. http://www.reefcentral.com/forums/showthread.php?t=2630812
jrpdriver
Active member
I just wanted to post this update, I also posted in the BRS forum and just received this response, I appreciate the apology and that they are going to resolve the issue
Hey there,
I know exactly how frustrating it can be to buy a product and not have it function the way I had hoped! I’m very sorry this happened to you with your RODI unit you purchased from us and you can rest assured that we will absolutely resolve this issue for you.
I would like to have our CS manager, Andy, reach out to you about a refund, return, and/or replacement, so I’ve sent you a PM for your account info. We can definitely do better at explaining the reasonable expectations associated with any RODI unit, so I’ve also added this to our issues list to look at clarifying on our site.
For the sake of clarity, the issue you’re experience actually stems from the filter rather than the system. We’ve spent a lot of time and effort in researching the best filters to use in our RODI units and we found that DOW Filmtec RO membranes are head and shoulders above the rest. They use top quality filter membranes that far outperform other manufacturers. However, these filters are not without their limitations and unfortunately not all home water sources can achieve the 99% rejection rate DOW advertises. This is primarily due to heavier concentrations of salts and heavy metals in the source water, which can vary from city to city and even house to house.
I’ll watch for your PM response with your order and contact information. Once we get your info, I can guarantee we will have this resolved immediately!
Please feel free to message me here or PM anytime, if you need any further help!
Thanks,
-Randy
Hey there,
I know exactly how frustrating it can be to buy a product and not have it function the way I had hoped! I’m very sorry this happened to you with your RODI unit you purchased from us and you can rest assured that we will absolutely resolve this issue for you.
I would like to have our CS manager, Andy, reach out to you about a refund, return, and/or replacement, so I’ve sent you a PM for your account info. We can definitely do better at explaining the reasonable expectations associated with any RODI unit, so I’ve also added this to our issues list to look at clarifying on our site.
For the sake of clarity, the issue you’re experience actually stems from the filter rather than the system. We’ve spent a lot of time and effort in researching the best filters to use in our RODI units and we found that DOW Filmtec RO membranes are head and shoulders above the rest. They use top quality filter membranes that far outperform other manufacturers. However, these filters are not without their limitations and unfortunately not all home water sources can achieve the 99% rejection rate DOW advertises. This is primarily due to heavier concentrations of salts and heavy metals in the source water, which can vary from city to city and even house to house.
I’ll watch for your PM response with your order and contact information. Once we get your info, I can guarantee we will have this resolved immediately!
Please feel free to message me here or PM anytime, if you need any further help!
Thanks,
-Randy
ReefPharmer
Active member
Bulk Reef Supply RO units- Buyers Beware
Good for brs for stepping up and trying to resolve this situation. I figured a sponsor here and a fairly involved company like them would do the right thing
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Good for brs for stepping up and trying to resolve this situation. I figured a sponsor here and a fairly involved company like them would do the right thing
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Zik
New member
Didn't really read up through the thread, but just sharing my experience with my RO buddie
When used in the garage where the washer hooks up, it was REALLY slow - 3-4 hours per 5 gal bucket
When used in the backyard, also slow
But in the front yard attachment, i get it done in 1.5 hours!
Waste was also much higher in the garage ones. Not sure if it was due to temperature, or what. But try different outlets & see what works for you
When used in the garage where the washer hooks up, it was REALLY slow - 3-4 hours per 5 gal bucket
When used in the backyard, also slow
But in the front yard attachment, i get it done in 1.5 hours!
Waste was also much higher in the garage ones. Not sure if it was due to temperature, or what. But try different outlets & see what works for you
I have the exact same unit and it works great. Luckily I get a decent water pressure in and also fairly decent water coming in also. Upgraded to this from another BRS RODI (which also worked great) so I can add a couple more chloramine blocks.
Glad to hear things got resolved
Glad to hear things got resolved
calistyle
Active member
thanks for sharing your experience. Just because it wasn't "OMG BRS IS SO AMAZING" doesn't means it's bashing them. If i was in the market for a RODI unit, this would've been very useful information. Maybe I still buy from them, maybe I dont, but at least I get useful feedback from the community.
The issue is how BRS initially handled this situation. Plenty of options to buy from out there, I tend to give my business to businesses that appreciate and respect my business.
The issue is how BRS initially handled this situation. Plenty of options to buy from out there, I tend to give my business to businesses that appreciate and respect my business.
denash24
Me too!
Hey buddy thank you for sharing I don't think it's bashing at all and in fact I appreciate you sharing your experience I'm actually in the market to replace mine and one of the things I look for is great customer service and now that they stepped up to the plate and hopefully resolved the issue I will consider them again. BTW that's why EcoTech is a great company their customer service is impeccable.
DamonG
New member
Ok, I am going to chime in here for a second.. Simply because I know about the setup..
That 150gpd unit is not for one that does not know about ro units(non basic ones).. Or is fairly new to ro units (meaning the dual membrane setups)..
I will say that, for them, this should be a learning lesson, because in this instance, you really didn't know what you were buying.. Imho, they assume that the person purchasing will do "some" homework and read directions.. But obviously that is not the case..
You saw the 150gpd, and ran with it.. Anyone that has messed with ro units for a while knows you aren't going to get that level of performance(rejection or gpd) on just pretty much plug and play with low pressure.. And a dual Membrane(or even the 100 gpd membranes) setup "needs" pressure(honestly ,a good 80 to 90lb).. Which most of the time(the vast majority of the time) means booster pumps to get the rated capacity and performance. I have a single membrane setup, but yes the actual membrane is Dow because they are the best, and yes, I have a booster, because I know I want the best rejection, along with increased flow.. I see that you didn't know that honestly and it's a fairly new to ro units mistake..
I guess I see both sides, but, IMHO, most of the responsibility is on you as the buyer.. And That comes from a person that has bought a lot of stuff that I probably shouldn't have.. But at the same time, I investigate heavily before I take the plunge.. I know I would never buy something that I had no idea how to work it.. And you honestly didn't..
So in a sense (large and majority sense), you should take responsibility also, and be glad(and thankful) that it is brs and they are working to make you happy(that's what makes brs special) .. Because really, they don't have to in this instance, and most places wouldn't..
But I strongly recommend that you read instructions and investigate more thoroughly(before you whip out the plastic) . Because most places aren't as nice as brs..
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That 150gpd unit is not for one that does not know about ro units(non basic ones).. Or is fairly new to ro units (meaning the dual membrane setups)..
I will say that, for them, this should be a learning lesson, because in this instance, you really didn't know what you were buying.. Imho, they assume that the person purchasing will do "some" homework and read directions.. But obviously that is not the case..
You saw the 150gpd, and ran with it.. Anyone that has messed with ro units for a while knows you aren't going to get that level of performance(rejection or gpd) on just pretty much plug and play with low pressure.. And a dual Membrane(or even the 100 gpd membranes) setup "needs" pressure(honestly ,a good 80 to 90lb).. Which most of the time(the vast majority of the time) means booster pumps to get the rated capacity and performance. I have a single membrane setup, but yes the actual membrane is Dow because they are the best, and yes, I have a booster, because I know I want the best rejection, along with increased flow.. I see that you didn't know that honestly and it's a fairly new to ro units mistake..
I guess I see both sides, but, IMHO, most of the responsibility is on you as the buyer.. And That comes from a person that has bought a lot of stuff that I probably shouldn't have.. But at the same time, I investigate heavily before I take the plunge.. I know I would never buy something that I had no idea how to work it.. And you honestly didn't..
So in a sense (large and majority sense), you should take responsibility also, and be glad(and thankful) that it is brs and they are working to make you happy(that's what makes brs special) .. Because really, they don't have to in this instance, and most places wouldn't..
But I strongly recommend that you read instructions and investigate more thoroughly(before you whip out the plastic) . Because most places aren't as nice as brs..
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windlasher
New member
Forum, you keep saying that. I don't think it means what you think it means.
n. - A public facility to meet for open discussion; A public meeting or assembly for open discussion.
n. - A public facility to meet for open discussion; A public meeting or assembly for open discussion.
jrpdriver
Active member
It's resolved now but you clearly missed the part where I stated I already had a Spectra Pure unit running under the same conditions, without a pump and was getting 98% rejection
jrpdriver
Active member
I'm pretty sure when that definition was written the internet wasn't invented, this website is an online forum for discussion, but thanks for the chuckle
dodgerblew
Team RC
Jason, glad you got it worked out and really happy for you that BRS stepped up.
DamonG
New member
No, I didn't miss that part at all.. But the question is, do "you" know why you are getting possibly close to that rejection rate(which you very well may have, but then, maybe you didn't, are you so sure? And there is a way to be sure, but I'm wondering if you actually know or are just saying and speculating)? "I know"the reason why, and it goes to the heart of what I was and am saying.. I may seem antagonistic, but I believe in knowing.. And I really really think this is something you could learn from (from the way it sounds)..
You asked me that, but can you explain why? Since you asked.. And if you don't know, admit you don't, and I will break it down and explain it to you.. I'm being sincere..
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jrpdriver
Active member
I know the rejection rates I was getting based on the TDS meter telling me what the source water was and what the post membrane TDS reading was. Thats how I know my Spectra Pure was getting 98% and my BRS was doing 90% and I know that the Spectra Pure was a 180GPD unit and the BRS unit was a 150GPD unit, so its a pretty apples to apples comparison. If you are asking if I know the exact science behind the reason that the two units rejection rates differ than no I do not but based on their explanation, it appears because of the types of membranes that BRS uses and the way that they are plumbed, they require a higher pressure and they have a TDS threshold where they lose efficiency.
DamonG
New member
Ok, I actually have a question.. How long would it take to fill a 5 gallon bucket? Something doesn't add up and now I'm curious..
This will tell me something additional.. But your not talking about an apples to apples setup that you are thinking..
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denash24
Me too!
Dude that's a lot of assumptions, what makes you an expert?
Please explain what qualifies you to critique someone that has plenty of experience.
roli112
New member
I have no idea why everyone is giving this guy a hard time, yes he might have been bashing but that's what you do when you are upset over something, he is responding to all of your questions and comments with honesty not giving bullshit responses. He said what he thinks BRS should do to prevent this from happening to other people (adding a disclaimer) which is totally reasonable. He said he resolved the issue with BRS. Yet he is still getting bashed by you guys.
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