Client appreciation goes a long way, especially in this hobby....

[seapug]

Lots of strong opinions. Thanks again for participating in this discussion!

There is a little tidbit of information that I purposely left out. I left it out because it might be very obvious to Quebecers who the LFS is. The more I think about it, the more I'm thinking that they may not be the only ones offering this.

They are are offering X-mass gifts in the form of discount cards to anyone who spends $100 or more. I do not know what the discounts are. Anyway, when I bought the skimmer I did not get one, nor did I know they offered them. It was only after I bought that I noticed they are doing this.

When I brought the second skimmer back and AFTER they said thanks. I asked what the promo was about, they said that anyone who spends $100 or more gets one. But because my skimmer was on sale, It did not apply to me.

My buddy and I just looked at each other with a WHAAAAT look, LOL. In my head I'm thinking.....anyway, we just walked away.

I've said my part, made piece with myself and im moving on hehe.

Thanks again guys!

Ray

Personally, I'd be a little miffed over this as well, especially in light of the Christmas promotion going on. That's just rude. They could have at least thrown you a bone there. You took your personal time and effort to do the right thing when you could have done nothing or simply called them and said "Hey you guys gave me two skimmers. You can send someone over here to pick it up or I can drop it off next time I'm in the area. Let me know what works for you." That would have been just as much of "the right thing to do" and wouldn't have cost you any additional time or effort, but you went out of your way to return it.

I'm willing to bet you would have gotten even more of a thank you if they were the ones who had to take the time to come pick it up because the owner would have to send someone over there. I'm sure they'd want that skimmer back ASAP.

Even if it was an employee you spoke to, that employee should have said "Holy crap! We're a bunch of idiots, thank you so much! I don't have the authority to do anything for you, but let me get your name so I can make sure the owners know about this so they work out some sort of discount on your next purchase. You just saved the store a couple hundred dollars."

I've worked retail and that's exactly what I would have done, especially in this day and age. Just my .02