Hi All,
Apologies in advance if this is not the correct area to post this.
I purchased a bunch of coral and shrimp from AquariumDepot earlier during the black friday week. They had all coral 50% off so I purchased close $400 and with the discount it was about 200. They sent out the coral only as shrimp have not been sent out just yet. There was a delay during transport and I tried to do a local pickup as UPS would not ship it until Monday. I went to UPS and waited in line for 2hrs but they said the package was still in the truck and there is no way they can get it off the truck. This would mean that I needed to wait until Monday for them to deliver it. So now the coral were in transport since Nov 30th and they arrived late evening on Monday 5th (6days).
I sent them email updates as the shipment progressed and what steps I took in order to receive the package early.
They told me Monday that they have had packages in transite for 20+ days and the corals are still alive. I'm not an expert, however I don't think that is correct. I opened the box and it smelled rotten and all the corals were completely white and no sign of life. I had also ordered 4 feather dusters and the color of the water was black for all 4 feather duster bags. They had clearly died and the worms were outside of the tube with no sign of life.
I still listened to the rep that told me they would be alive and I needed to do the temp acclimation along with the drip...I do this no matter what for all my coral/fish I get. I acclimated the coral and dusters separately for 4hrs just to be safe. Its been a few days now and the worms are clearly rotting in one tank. The corals are dead and no polyps at all. I sent them an email Monday evening and again on Tuesday but I've not received a response.
The return/exchange basically states that I need to take pictures of each item and they will give me credit. They will not do a replacement of each item. This would mean that I would loose out of the discount I received and still have to pay for shipping again.
With this long winded backstory, have you guys had any experience with AquariumDepot and do you any recommendations as to what I should do now?
I'm at a loss right now because I spent so much money for the first time in an online coral purchase and nothing to show for it.
Thanks,
VP
Apologies in advance if this is not the correct area to post this.
I purchased a bunch of coral and shrimp from AquariumDepot earlier during the black friday week. They had all coral 50% off so I purchased close $400 and with the discount it was about 200. They sent out the coral only as shrimp have not been sent out just yet. There was a delay during transport and I tried to do a local pickup as UPS would not ship it until Monday. I went to UPS and waited in line for 2hrs but they said the package was still in the truck and there is no way they can get it off the truck. This would mean that I needed to wait until Monday for them to deliver it. So now the coral were in transport since Nov 30th and they arrived late evening on Monday 5th (6days).
I sent them email updates as the shipment progressed and what steps I took in order to receive the package early.
They told me Monday that they have had packages in transite for 20+ days and the corals are still alive. I'm not an expert, however I don't think that is correct. I opened the box and it smelled rotten and all the corals were completely white and no sign of life. I had also ordered 4 feather dusters and the color of the water was black for all 4 feather duster bags. They had clearly died and the worms were outside of the tube with no sign of life.
I still listened to the rep that told me they would be alive and I needed to do the temp acclimation along with the drip...I do this no matter what for all my coral/fish I get. I acclimated the coral and dusters separately for 4hrs just to be safe. Its been a few days now and the worms are clearly rotting in one tank. The corals are dead and no polyps at all. I sent them an email Monday evening and again on Tuesday but I've not received a response.
The return/exchange basically states that I need to take pictures of each item and they will give me credit. They will not do a replacement of each item. This would mean that I would loose out of the discount I received and still have to pay for shipping again.
With this long winded backstory, have you guys had any experience with AquariumDepot and do you any recommendations as to what I should do now?
I'm at a loss right now because I spent so much money for the first time in an online coral purchase and nothing to show for it.
Thanks,
VP
