Sadly I may no longer shop at marine Depot ever again. I recently placed an order and received an email stating that my order was canceled because our "system" made a mistake and posted the wrong price. any other reputable company would honor the Advertised price. I have a screen shot of the order and the order email receipt. Oh and they gave me a lousy 10 dollar credit for my troubles. First of all "systems don't make mistakes ever heard the term garbage in garbage out."systems" only do what they are told. So beware apparently Marine Depot feels that if there "system" makes a mistake they can just cancel your order and give you ten bucks to go away. With "systems like this I'd recommend taking your business elsewhere to a company that will stand behind their "systems".
Customer Lost for Life (buyers beware)
- Thread starter NYSEMTI
- Start date
- Status
MarineDepot
Sponsor
Hello,
I apologize for our mistake, the $10.00 is to show our appreciation for your understanding of this problem. As a hobbyist in need of this light, I am sure you did your homework and are aware this was a totally unrealistic price, too good to be true and was an error at the time you placed your order. I am sure you were hoping we would not catch our mistake and your order would get shipped. This was not an advertised price, nor was it sent out in any advertisement and no attempt was made to cheat or deceive anyone on our part. If you still want this exact Light fixture when they come in as they are currently on backorder, we would be willing work with you, please contact me directly at 714.385.0080. Again, I apologize for our mistake and thank you for understanding.
Walter
Marine Depot Customer Services
I apologize for our mistake, the $10.00 is to show our appreciation for your understanding of this problem. As a hobbyist in need of this light, I am sure you did your homework and are aware this was a totally unrealistic price, too good to be true and was an error at the time you placed your order. I am sure you were hoping we would not catch our mistake and your order would get shipped. This was not an advertised price, nor was it sent out in any advertisement and no attempt was made to cheat or deceive anyone on our part. If you still want this exact Light fixture when they come in as they are currently on backorder, we would be willing work with you, please contact me directly at 714.385.0080. Again, I apologize for our mistake and thank you for understanding.
Walter
Marine Depot Customer Services
d0ughb0y
Active member
I believe California law requires store to honor the lowest listed price. It does not matter if it was advertised or not or if it was a mistake. You can contact the California State Consumer Affairs and report this anomaly. They will aggresively go after the store.
http://www.dca.ca.gov/
It is up to Marine Depot to determine if their reputation is worth $10, a few hundred dollars, or priceless.
http://www.dca.ca.gov/
It is up to Marine Depot to determine if their reputation is worth $10, a few hundred dollars, or priceless.
Last edited:
crsswift70
Active member
It WAS a crazy price. Something like $200 for a $1500 light or something similar. It was 100% a mistake on MD's part. Whether or not they are required to honor it, i guess is up to state law.
doesn't it say some where on the bottom of the forms or the web site that says " they are not responsible for misprints"
I'm a business owner and if I had a misprint for 200 dollars on a 1500 light. I wouldnt honor it either. you just trying to get over. Now if it was only a few dollars then OK I would honor it. I mean come on your taking food out of someone else pocket. Lets be reasonable about this. If you still feel that you are right and I was Marine Depot. I would want your business anyway cuz your a difficult customer and what else are you gonna try to catch us at. JMO.
I'm a business owner and if I had a misprint for 200 dollars on a 1500 light. I wouldnt honor it either. you just trying to get over. Now if it was only a few dollars then OK I would honor it. I mean come on your taking food out of someone else pocket. Lets be reasonable about this. If you still feel that you are right and I was Marine Depot. I would want your business anyway cuz your a difficult customer and what else are you gonna try to catch us at. JMO.
d0ughb0y
Active member
I am not sure how the law applies to online transactions. I think Marine Depot has a retail store and if this had happened in the store, the state law is clear that they must honor the lowest listed price. There is no clause exempting unrealistic price. It does not matter what the fineprint is, they cannot be not responsible for error just by putting out a sign saying so.
The mere mention to any store that you are going to file a complaint with California State Dept. of Consumer Affairs office will make the store settle any issue quickly. The store will risk losing more by breaking state law and knows better not to mess around with DCA.
In any case, it seems Walter/Marine Depot admitted the mistake and apologized and is offering to settle this, so I think the OP should take up the offer. (I think Walter's statement saying "I am sure you were hoping we would not catch our mistake" is accusatory, unprofessional and uncalled for, regardless if it was true or not. )
Hope you work out a satisfactory settlement.
The mere mention to any store that you are going to file a complaint with California State Dept. of Consumer Affairs office will make the store settle any issue quickly. The store will risk losing more by breaking state law and knows better not to mess around with DCA.
In any case, it seems Walter/Marine Depot admitted the mistake and apologized and is offering to settle this, so I think the OP should take up the offer. (I think Walter's statement saying "I am sure you were hoping we would not catch our mistake" is accusatory, unprofessional and uncalled for, regardless if it was true or not. )
Hope you work out a satisfactory settlement.
McCrary
Can't Stop Time
The law is meant for companies that are trying to deceive the customer, not ones that were mistaken. Also, if you read carefully on marinedepot's comfirmation it says all orders are subject to approval. I ordered one with the hope that it wasn't a mistake and that they were trying to get rid of them for new stuff. Nobody lost anything, in fact anybody who ordered one got $10 in store credit.
NYSEMTI- Your just whining because you want more free stuff, give it a rest.
NYSEMTI- Your just whining because you want more free stuff, give it a rest.
bait and switch is the term.. but seriously 200 bucks for a 1500 dollar light and thought "hey what a deal.. they must be high" you are mistaken.. i would think someone is cathing hell for that goof up!!! .
the funny thing is if you went to a best buy bought an item and tried to return it because you misread a flyer you would be charged a 10% restocking fee
the funny thing is if you went to a best buy bought an item and tried to return it because you misread a flyer you would be charged a 10% restocking fee
d0ughb0y
Active member
The law is meant to make stores make sure their prices are 100% accurate. The law does not indicate that the store will be fined only if it is found guilty of deception.
I think the OP meant to say that this will not happen with other stores, which I completely agree. I have only read praises for Dr. Fosters and Smith where they always correct problems in favor of the customer, regarless of $ amount involved, in one instance, the amount involved is larger than what we are talking about here. I guess reputation is priceless to some stores, but not all. And in this case, it is only worth $10. To some people, receiving $10 is an insult to their principles. I guess some people can be bought for $10.
Last edited:
RokleM
Premium Member
I agree that $10 may be somewhat of a slap in the face...
That being said, unless you just entered the hobby 30 seconds ago and picked the first light you found, you KNOW the price had to be incorrect. If I had you as a customer complaining because I didn't give you a $1500 light for $200, I'd tell YOU I was no longer interested in your business if I was MD (not the other way around).
Maybe vendors should put postings up of the silly dealings with outrageous customers that try to cause the raising of prices due to silly demands they knew couldn't and shouldn't be filled?
This should probably be moved to the feedback forum.
That being said, unless you just entered the hobby 30 seconds ago and picked the first light you found, you KNOW the price had to be incorrect. If I had you as a customer complaining because I didn't give you a $1500 light for $200, I'd tell YOU I was no longer interested in your business if I was MD (not the other way around).
Maybe vendors should put postings up of the silly dealings with outrageous customers that try to cause the raising of prices due to silly demands they knew couldn't and shouldn't be filled?
This should probably be moved to the feedback forum.
DOTZ
New member
So you think they are a bad company, because they had an accident and could have very well lost thousands of dollars, and then would sell you the light for a price that you know was wrong. There is no way you would do it if you owned marine depot. I think it was nice of them to even give you anything I for one will deffinetly shop there from now on knowing how fair they are.
DOTZ
New member
Just reading some more of the posts and it really makes me sad seeing how many people want something something for nothing knowing it would put a financial strain on the company. Just stop and think about it. if 100 people ordered this light (which by reading about it on other forums and this one as well) they would be out 100,000.00 and buy offering 10.00 to each person they're still out 1000.00. Sounds very fair to me, yet here everyone is bickering over something that was a flat out mistake, but still you all say they owe it to you. Just sad.
Left Coast DJ
Member
+1 for what Ozzman69's saying. I think it's shameful that people are trying to capitalize on someone's mistake and then whine about not being allowed to.
- Status
Similar threads
