Defective bulb repalcement

[Dean Ladd]

I need some help with replaceing a defective URI VHO bulb. Over the last several years I have order 4 to 6 of the 60" 140 w Uri bulbs from you to take advantage of your free shipping. I usally do this in December.

Well I pulled my last set of bulbs out to replace them and this bulb was defective. as you can see one end of the bulb looks very strange. I plugged the bulb in and it would not light up. As well you can see the bulb is not burnt out.

I am ready to reorder more bulbs. Is there anyway you could replace this defective bulb within my next order? This would save you some additional shipping cost. I do have one of the shipping packages you ship these bulbs in. But due to the cost of shipping It just doesn't seem worth shipping this bulb back to you.

 

[MarineDepot]

Hello Dean,

Thanks for the post, I apologize for the defective bulb, I 'll be more than happy to send a replacement with your order. When you place your order please make a notation in the order note field "Attention Walter Serial Number 16344 Replacement for defective bulb 60" Your order will be flagged and given to me to take care of for you. You can also send me an email at customercare@marinedepot.com "attn Walter" with your order number so I can Locate it and add your bulb for you. Please let me know if you have any further questions

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com

Thanks for Shopping! Happy Holidays!

 

[Dean Ladd]

I have used Marine Depot for several years now to keep me supplied. Love thier free shipping and great prices to boot. This is the first time I have had a single problem with a item purchased from them. I had this bulb stored for several months and took it out of the box defective. I am not sure how other online suppliers work but I have read on others sights defective items over 30 days must be dealt with the MFG. I have had this bulb stored much longer then 30 days and Marine depot came trough with great customer service.

"If you can't be satisfied by Marine Depots service then no one will make you happy."

 

[MarineDepot]

Hello Dean,

Thank you for the kind words! Just to let you know I received your email and phone call. I have processed your order today and it's on the way.

Let me know if you have any other questions

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com