I've been a RKE user for 5 years and preordered an Archon setup on Black Friday, wanting a change from the quirkiness of the RKE like:
1) The way the system crashes whenever you disconnect the network cable, or any module. A random Alarm will flash and the friggin lights turn off, only to begin the morning ramp up again! That's frustrating.
2) You have to disconnect any module from the system to update it (see number 1)
3) If you remove a module from the system and never use it again, it remains as a ghost module unless you completely erase all of your programming and reset it ALL over again.
But I have defended them for years because, well, I owned it, and was stuck on the inside, so since I have pretty much 1 of every module in my setup, and 5 PC4s it made financial sense to hopefully get a better brain in this system with the Archon. Well, their backyard garage way of customer service, public relations, (lack of) announcements, lying about release dates/shipping dates, finally has rubbed me the wrong way for the last time. Not to mention their lack of innovation. I have cancelled my order and I have a complete Apex system coming next week!
I truly feel like a weight has been lifted off my shoulders. I called Neptune 3 different times and they actually answered the gd phone every time (unlike DA) and they answered my questions! Yeah! So needless to say I'll have a large RKE system for sale soon.
I thank Eric over at DA for being the only person to ever pick up the phone (1 answer for every 10 tries)
I also find it ironic that the only time In the last year that I received a reply to any of my emails, was my email cancelling my order, so thank you for that too.