Disappointing Tunze experience

[dpstrand]

If you decide to sell it, send me a pm please. I'm considering one and would love to save a little dough.

 

[Diehl]

I will give you $275 shipped if you want. I need another one for my 90gal

 

[rvitko]

It is an either or adjustment, either you adjust the driver and don't use a controller or you use a controller. The pump has a 4ft span at full power and you have a 5ft tank. This just does not make sense.

 

[philfish]

I know that we English are known for our preciseness, but I do feel so sorry for Roger. He answers never ending queries about the product, to the very best of his ability. He does not profess to be the guru of all things Tunze, but is working hard to make sure we all get the very best from their product. He does his best. That is all we can ask.

People are far too eager to blame someone else when things don't go their way.

And it really is NOT going your way.

If they are too stong, sell them!! Simple. Why put yourself and Roger, through all this, when it is a case of making a decision. If you FEEL misled, then a public forum is not the place to air your dirty washing. Put it in writing to the company, and try and get some recompense that way.

As it is, you just seem to be trying to out-do Roger, who is only doing his best to help.

It is, sadly, yourself, and not Tunze that is looking poor here. Take a deep breath, and resolve it in another way. Arguing in public is embarrasing for Roger, and humiliating for you. You have had not one note of support here.

Sorry. Couldn't just leave it any longer!!

 

[samsfishnchips]

another person here shock :eek2:

I see this and them see that you posted in another thread, saying you where "mislead"

mislead = To lead into error of thought or action, especially by intentionally deceiving. See Synonyms at deceive.

so what is the number of other people complaining about "mislead", 0, does that tell you something?

It would be a shame if the problem is something else and you are blaming an inocent man:rolleye1:

After getting ahold of them, they said they would take care of it.. I've had the skimmer off for days, and I have yet to receive any replacement parts in the mail. They also said they would get back to me regarding having me send the skimmer in to let them fix it, but they never got back to me about that either. I'm really considering getting a different skimmer simply due to the customer service alone - or lack there of.

like others couldn't hold it any longer, man, sorry roger

sam

 

[Mike@ReefVenture]

I read this forum pretty much everyday for like 6 months before I bought my first stream. People have problems with something and Roger jumps to their aid. Sometimes he even sends free parts out if he fells that it could possibly be Tunze's fault. Try that with other vendors you will rarely get a response. Roger jumps on every question and trys to give the best advice he reasonably can given how little information most people provide. So why would you publicly try to embarrass him? He offered his help and then you turned on him. Being a sponsor of this site shows how much he cares about this hobby, he could probably sell just as many streams without being a sponsor. Also think of the amount of his time he spends answering all the question that come up in this forum. I think we all owe him our thanks for helping us out. You might want to consider changing the way you word things in the future, because I fell Roger's getting a bad rap for nothing. I originally didn't post anything in this thread, but I feel we should let Roger know we support what he's doing.

 

[nickthapainter]

Well said!

Cheers Roger and thank you!

 

[Diehl]

We would be lost without you sometimes Roger Ignore the ignorant ones out there

 

[phil519]

The words true and deliberate are not synonymous.

Well your choice of adjectives is poor. "Truly mislead". You were misled or you weren't. There's nothing "truly" about it. Also read up on what nunez1980 posted and I again ask you to re-consider your choice of words.

Do you know what a "mixed reef" is Roger? Surely a man with 15+ years of reef experience must have heard the term.

Ah so we've graduated from flinging mud to flinging sarcasm. Certainly not constructive.

I will leave you with some figurative speech:
"People who live in glass houses should not throw stones".

 

[tatuvaaj]

After posting several times in this forum, and asking if the Tunze 6000 w/multicontroller would be too much flow for my 100 gal (5ft. long tank), I was assured it would not be too much. After putting the pump in my tank, I noticed that some of my LPS, and softies were not taking well to the additional flow.

You might want to try to arrange your pumps differently. I'm adding a 6200 to my 212 gallon tank because the two 6100s I have now are not nearly enough (total flow in the tank is 7600 gal/h). And yes, I have DSB and "LPS".

 

[Mark]

Tunze Streams have wait-lists because the demand is so high for them. If you are truly unsatisfied, sell them. You will probably get close to retail price if you sell them used.

Roger is a great guy, and he would never purposely mislead you into buying a product. In fact, many times, I have seen him recommend a non-tunze product if it is more suitable to the application.