<a href=showthread.php?s=&postid=14819036#post14819036 target=_blank>Originally posted</a> by fernandokng
I doubt the delivery guy opened anything. I think the worst feeling, other than losing the money, is being called a liar. You pay for something, and when you don't get it's bad enough. But then be called a liar when you're trying to sort things out, and get blamed for things you clearly did not do is just horrific.
He's like "I know people like you, and you're lying". I'm not an idiot (or blind), and it's pretty easy to tell the box was empty with the exception of the optics. Telling me to go check the box again and again doesn't help me much. And then he think he's trying to do me a favor by offering to charge me again, but only at 50%. I never flat about blamed him that he screwed up, and only said that there might have been some mix up in the process and waited patiently. Of course though, he did not hesitate to call me a liar.
For those people who have gotten their products, I'm glad you had a great experience. Based on my experience though, if you have any issues after your order, you can kiss your money good bye. Their kind of service can be summarized by reading their "no return policy", and I should have been more skeptical. I couldn't have presented my case anymore honestly than I had, and I don't hope this doesn't happen to the other reefers.
I also told him to visit ReefCentral, to see that I'm actually not a scam artist, and I was doing this legitimately for my tank. He said something along the lines of "I don't care about what you're doing for your reef tank, etc."
Ironically, today, I got my other LEDs from DealExtreme.com, which is based out of Hong Kong. Who would have imagined I'd be ripped off by a US company instead of an HK one. Crazy huh. Now I have to find another place to get the buckpucks, the blue LEDs, and the optic holders.
Good luck to everyone on their future LED purchases.