Here's my official complaint against
WWW.LEDSUPPLY.COM to my Credit Card company:
I placed an order with
www.ledsupply.com on April 2nd, 2009 for the following items:
1. Cree Royal Blue XR-E Star LED (CREEXRE-RB) - 25 QTY, $7.18 each
2. 3023-D-E-700P Wired BuckPuck DC Powered w/Potentiometer , 700mA Output. (03023-D-E-700P) - 8 QTY, $19.99 each
3. 20mm Ripple Wide Carclo Lens for Cree XR-E Star LEDs (10211) - 48 QTY, $1.23 each
4. Carclo Cree Star Lens Holder (10425) - 48 QTY, $0.22 each
On April 4th, 2009, I received the package from United States Postal Service with only the following item:
3. 20mm Ripple Wide Carclo Lens for Cree XR-E Star LEDs (10211) - 48 QTY, $1.23 each
Long story short (this all took place in a week's timeframe), the merchant deliberated and concluded that he will not offer my parts as per my order.
He gave me possible explanations, such as either I was a liar, or my delivery box was tampered by the United States Postal Service, though the box clearly had no signs of tampering. In addition, he asserted that his shipping/packaging processes are full-proof. He stated that he packaged the order himself, therefore no mistake could have happened.
He offered what seems to be a 50% discount on my missing parts, but I respectfully declined. I was not going to pay for something that I just already paid or be ripped off by him again. I argued my case again, and then he plainly called me liar. I now feel I have been scammed, and I have done nothing wrong.
Also, they also don't have a return policy, but either way, I didn't get anything, so I don't have anything to return.
So with that being said, order from them at your risk. If they screw up your order, you will lose your money.
From your perspective, is there anything else I can do to get my money back (I already submitted to my CC company). Any other processes I should follow?
Thanks all. What a bad experience. :-(