Ecotech is amazing

[abbaskyle]

Just wanted to share a lil story. Recently one of my 3 radions randomly quit working. I would unplug it and plug it back in and would work for a while then do it again. Well it happened again last week and couldn't get it working again. Apparently ecotech saw the problems I was having when using their program via USB to try and reprogram the lights (try to restart the programs). Long story short they left me a voicemail to which I returned to find out they were going to give me brand new radions (all 3!!) at absolutely no charge. Received them within 5 days and couldn't be happier with how they treated me.They even paid for me to ship the old ones back. The man said "we understand u could choose from 100s of providers for lights and u chose us (and we understand we're not the cheapest) so it is the least we can do to show our gratification" How awesome is that!!!!! I will definitely keep buying from them. It's hard to find such good service these days. Nice to know some companies still care about their customers.

 

[NaClH20NMYVEIN]

Wow!

 

[Kaosinnyc1]

They replaced 3 lights for me 3 times in 14 months, (total of 9 lights) and 1 MP 40
they do stand behind there product, but IMO way to many problems overall I have a Chinese LED over a refuge its been running for 3 years , never a problem !!!

 

[bambam918]

They have the best customer service. They have always been helpful when I needed help

 

[dream54ing]

doesn't surprises me. they replaced a few of my pumps a while back!
no product is perfect, but standing behind their product/great customer service goes a long way!

 

[SweetCoralline1]

I love the Radions...however I hate that the wet side of the fans tend to need to be fixed ALL the time...have yet to have a perfectly quiet wet side. I have replaced two already.

 

[Tangaroa]

They do have an excellent replacement product program. They have so many returns that I guess that it's a case of practice makes perfect!:thumbsup:

 

[Rippinfrags]

Customer Service is everything. No matter how great the product is built there are going to be problems. It is such a relief when a company stands by their product and solves the issue. I have never had a single issue with my ecotech gear and I have been using their products for 3 to 4 years. I have heard so many quality examples of great customer service from ecotech I have no worries if my equipment ever goes out.

With that being said I will never purchase another product from reef Octopus after dealing with their customer service/replacement parts department.

 

[abbaskyle]

It does suck that I had a problem with their product. But most companies would have said sorry its ur problem now or made me go through a bunch of hooplah to get them replaced. Refreshing to not have to argue with someone on the phone about something that wasn't my fault lol.

 

[Frick]

Good company. This is what the main difference is between an American quality company and some direct from China product.

 

[bugs713]

Usa usa usa!

 

[Z1313]

Right there with ya. I recently had a bad hum on a MP40 and am now awaiting my replacement. Very quick response : )

 

[Stolireef]

My experiences with Ecotech have also been quite good. I think that there biggest problem is that they build on the edge of current technology (opinions vary but as a mass production vendor, there aren't many companies that are more advanced) and probably have had to rush a few things to market.

I also think that their equipment is a little like a high end sports car and requires both regular maintenance and a bit of tuning. For that reason, I keep a spare wetside for my MP40 and routinely swap in the spare to clean the running one. So far so good.