Ecotech still in business?
- Thread starter boca rat
- Start date
SkullV
They Got My Number
EcoTech Service
New member
I apologize for the delay, but you have to understand that our offices are closed on the weekend and as SkullV reminded, an unexpected snow storm left our office without power. I'd like to get this taken care of, but I'll need you to provide me with your order information so I can provide further details. Please contact me directly at the number below and I'll be sure to answer any questions you might have.
This is all I see in his details:
EcoTech Service
Registered Member
Join Date: Apr 2008
Location: Bethlehem, PA
Posts: 623
If I click on his details all I see is the main number which I tried Friday and Monday and just sit forever on hold to music.
I looked for an option where I may have disabled more detailed info but I don't see it.
But anyway tried the mani number again just now and got through instantly. Apparently they were out of stock of maintenance kits and had to make some more up....and shipping dept has been real busy.....
He (Brett I think?) offered to not charge for shipping to make up for it.
FWIW folks (members and Ecotech forum support) should reread the post. I didn't place an order midnight Friday where I would not expect it to ship until yesterday under normal circumstances. I placed it at noon last Monday. No storm in the NE last week from what I remember.
Issue closed.
EcoTech Service
Registered Member
Join Date: Apr 2008
Location: Bethlehem, PA
Posts: 623
If I click on his details all I see is the main number which I tried Friday and Monday and just sit forever on hold to music.
I looked for an option where I may have disabled more detailed info but I don't see it.
But anyway tried the mani number again just now and got through instantly. Apparently they were out of stock of maintenance kits and had to make some more up....and shipping dept has been real busy.....
He (Brett I think?) offered to not charge for shipping to make up for it.
FWIW folks (members and Ecotech forum support) should reread the post. I didn't place an order midnight Friday where I would not expect it to ship until yesterday under normal circumstances. I placed it at noon last Monday. No storm in the NE last week from what I remember.
Issue closed.
ganjero
saiperchémibatteilcorazon
Under the signature not the avatar.
-Johnathan
EcoTech Marine Customer Service
** For all FAQ's and product inquiries, be sure to visit our brand new community page where you can interact with EcoTech Marine customers and employees: community.ecotechmarine.com **
For instructional how-to photos and videos please visit: ecotechmarine.com/media-gallery
If the above information doesn't help you, please contact us via e-mail at service@ecotechmarine.com or by calling 1-800-785-0338 ext. 2.
There is no signature on his first post, this is all there is:
I apologize for the delay, but you have to understand that our offices are closed on the weekend and as SkullV reminded, an unexpected snow storm left our office without power. I'd like to get this taken care of, but I'll need you to provide me with your order information so I can provide further details. Please contact me directly at the number below and I'll be sure to answer any questions you might have.
I apologize for the delay, but you have to understand that our offices are closed on the weekend and as SkullV reminded, an unexpected snow storm left our office without power. I'd like to get this taken care of, but I'll need you to provide me with your order information so I can provide further details. Please contact me directly at the number below and I'll be sure to answer any questions you might have.
Allmost
New member
Ecotech service only made one post on this thread, which includes all info.
you can also check out their website.
Please just don't jump in without reading the thread. Jeez.
As they said they had a power outage I assumed it was a direct line to him not to the main phone line. I don't know why I don't see the sig in his post above. Anyone want me to email them a browser screen shot just to prove I don't see it?
So I went to do exactly that, but in FF and not Chrome so you don't see all my open tabs, bookmarks etc and much to my surprise the whole thread looks different and the Ecotech response from Jonathan DOES include the sig.....huh? Is anyone else using Chrome to view the thread? I will post this to forum support I guess.
Regardless, I just love the way that everyone picks holes in my part in this (and how would you all have handled this - just sat back and waited and hoped for the best I presume?), but NO ONE is questioning 5+ working days to ship repair parts and no main phone line response last Friday.
If I hadn't called it possibly wouldn't have been shipped today either.
Maybe my past experiences with their tech support let me set my expectations too high.
As they said they had a power outage I assumed it was a direct line to him not to the main phone line. I don't know why I don't see the sig in his post above. Anyone want me to email them a browser screen shot just to prove I don't see it?
So I went to do exactly that, but in FF and not Chrome so you don't see all my open tabs, bookmarks etc and much to my surprise the whole thread looks different and the Ecotech response from Jonathan DOES include the sig.....huh? Is anyone else using Chrome to view the thread? I will post this to forum support I guess.
Regardless, I just love the way that everyone picks holes in my part in this (and how would you all have handled this - just sat back and waited and hoped for the best I presume?), but NO ONE is questioning 5+ working days to ship repair parts and no main phone line response last Friday.
If I hadn't called it possibly wouldn't have been shipped today either.
Maybe my past experiences with their tech support let me set my expectations too high.
Allmost
New member
sorry, was just trying to help you with the number 
but am glad it worked out fine
Issues do happen, specially now that they are super busy with the LED lighting and the storm but its great that they corrected it I personally have only had good experience with Ecotech support !
sorry if you got my post wrong
but am glad it worked out fine Issues do happen, specially now that they are super busy with the LED lighting and the storm
but its great that they corrected it I personally have only had good experience with Ecotech support ! sorry if you got my post wrong
rtparty
Raise The Reef!
OK, the smileys helped...
I only use Chrome and have no issues with signatures. Might be a setting on your Reef Central preferences. Do you seen my signature below my posts?
rtparty
Raise The Reef!
Go up to the top of this page and click on the "MY RC" tab. On the left hand side find the Edit Options link, click on it. Scroll down to "Thread Display Options" and see if the "Show Signatures" box is checked.
Your cookies might be different between browsers?
bluebastion
Member
Not to get off topic... but I'm from Jax, and seeing your location detail (St. Augustine) made me smile. Took my wife to see the Fort for her first time (She's from TX) last year, and we've been married 7 years already!
