Email help all other network is working

[aquamanic]

What if you make your to address the same as your from address. Do you get any further?

 

[burbarry]

What if you make your to address the same as your from address. Do you get any further?

no luck I changed all the email address to be the same. Still not getting any further in the debug. You are sure I don't need to allow or change anything in the router? It is Verizon router.

 

[RussM]

tcp connect -1 is usually because the default gateway, subnet mask, or DNS is invalid. But default gateway and mask have to be good or else you would not have external access from the Internet.

Another cause is wrong smtp port or the smtp is being blocked.

You may have something wrong in the router.

As soon as I get a chance, I will send you some settings to try. I just can't do it right now.

 

[burbarry]

If your VZ router has firewall security levels like max, medium, low and off, what is it set to? If on high/max, set it to low.

it is set to medium. I will try it on low.

 

[burbarry]

Ok, Not sure if this matters or not. but I set my settings to low. Did not work
Set my settings to have 192.168.1.7 (which is my apex system) to DMZ host. Did not work.

Also, ran debug each time I did anything. Still same message for everything I try.

 

[RussM]

Turn DMZ mode off;it won't help with outbound traffic.

You have a PM...

 

[burbarry]

BTW my setup is connected to a Netgeag wireless bridge WNCE2001.

 

[aquamanic]

who is your ISP? Is it Verizon?

Have you tried using an alternate DNS server? You could try 8.8.4.4 and 8.8.8.8 . Both of those are public, Google DNS servers. Remember to reboot after making any network changes.

 

[burbarry]

who is your ISP? Is it Verizon?

Have you tried using an alternate DNS server? You could try 8.8.4.4 and 8.8.8.8 . Both of those are public, Google DNS servers. Remember to reboot after making any network changes.

Oh I need to reboot after each network change? I will try that with the settings you gave me. Also, It is Verizon for my service provider.

 

[aquamanic]

Only after network changes. No need to reboot when changing email params.

 

[burbarry]

Here is what my debug says now. Better then before I think resetting it helped.

 

[burbarry]

I am still not getting emails

 

[alligator]

I wasn't getting them either, and I followed the suggestions in this thread. My unit is now back in for warranty repair for another issue though.

 

[RussM]

Ok, burbarry... I checked my mail server logs, and your Apex is now sending emails. The reason you are not getting them when you use the reeftronics.net info I gave you to test is actually Verizon's fault. My Reeftronics server utilizes a third-party spam blocking service, which is telling my server not to relay emails (even though my server is actually accepting the Apex alarm emails). According to them, Verizon has requested that the spam blocklist provider list ALL residential Verizon IP addresses in the blocklist as potential spam sources; per Verizon, the only outbound mail mechanism they want customers to use is their own.

I also found some reports of other people having issues sending mail via non-Verizon SMTP servers using port 587 (like GMX).

It appears that your best bet is to use VZ to send.

SMTP server: outgoing.verizon.net
SMTP port: 587

Auth enabled, use your verizon.net email address as username

 

[RussM]

Burbarry, I just made a change in my server configuration, telling it to ignore that VZ policy. Please try using the settings I gave you. Wait 5 minutes, then PM me the result or post here.

 

[burbarry]

just got back in town I will re try it later today once I get a few mins.

 

[burbarry]

Looks like it worked using Verizon for my email account. Thanks for your help.

 

[RussM]

Looks like it worked using Verizon for my email account. Thanks for your help.

Cool. You're welcome. I'll delete that Reeftronics email account I created for testing purposes.