Exasperated with Communication

[pjr300]

Let me start by saying that the ProfiLux is a great product. The team provides great support, and the user community here is really a superb bunch!

My controller works great. However, I have struggled to get communication running robustly.

I was able to set up e-mail alerts, but didn't realize that Control needed to be running for Alerts to work. Since I don't have a PC to dedicate 100% to the ProfiLux, I went for Plan B, which was to set up Remote Access.

So, I purchased the LAN Card and added it to my ProfiLux. Thanks to some supreme help from one of the GHL super users, I was able to get the card running (including set up a dyndns.org account to deal with the changing IP).

I can control the ProfiLux from my desktop PC via LAN, and I can do the same via IP with my wireless laptop from home.

HOWEVER -- the remote acess, what I really need --- whenever I take that same laptop out of the house, I cannot connect to the ProfiLux. I've tried from work, and I've tried at a local eatery with Wi-Fi. No luck.

Anyone have a suggestion? I am open to ideas! If I can't get it to run, anyone want to trade me a cheap PC for a GHL LAN card?

 

[boboxx]

2 this come to mind....

- only one session of profilux is allowed at a time
- are you doing the port translation on your router for port 10001

 

[kidney514]

Thanks, but You omitted one fact, I can connect at will to your device, so the problem is within your laptop and nowhere else......

 

[kidney514]

One suggestion go a friend house, connect your laptop and turn off any firewall and try it there. It has to be firewall related they can anything else.

 

[pjr300]

Yes, kidney is right, the problem is with my client (laptop). And I am aware of the "only one login at the time" rule.

I'll double check my router on the port translation...

 

[AQD_ottawa]

As Lorin says if others can connect this is NOT a ProfiLux issue but an issue solely related to your own personal devise.

loirn's advise is spot on, go to a friends house and connect there.

Hope that helps and we are all here to help you always

Best wishes
Michael

 

[kidney514]

<a href=showthread.php?s=&postid=12648069#post12648069 target=_blank>Originally posted</a> by pjr300
Yes, kidney is right, the problem is with my client (laptop). And I am aware of the "only one login at the time" rule.

I'll double check my router on the port translation...

Your router is correct also, I can login, so that prove that your router is OK

 

[pjr300]

Port forwarding on the router is set to 10001. Configuration in the Control software also set to 10001.

 

[pjr300]

Originally posted by AQD_ottawa
....loirn's advise is spot on, go to a friends house and connect there....

I've already gone to a outside location and couldn't connect.

 

[kidney514]

<a href=showthread.php?s=&postid=12648286#post12648286 target=_blank>Originally posted</a> by pjr300
I've already gone to a outside location and couldn't connect.

Yes, but public and work location have most of the time very limited ports opened, that I why I suggest that you go to someone you know and turn off their firewall and try from there.

 

[AQD_ottawa]

Lorin's advise is spot on, please follow his instructions directly and you will be able to connect.

 

[boboxx]

yep most likely port blocking.... or throttling.

if it’s port blocking you can do a small and easy fix...

try changing the port forwarding from port 80 on the outside to port 10001 on the inside....

once done, create a new connection in Profilux control and change the port to 80.

If is speed throttling, that’s a bit harder and you would have to implement some kind of vpn/tunnel to establish the connection as most ISP do not throttle encrypted traffic...