Flame scallop kicks the bucket after two days from shipping

[bignick]

I bought a flame scallop from you guys last Tuesday and it got delivered Saturday (actually i picked it up). Well i bought two of them and i was very impressed with the size of them. They were both about the size of the palm of my hand. Anyways they both seemed very happy in the new tank.Yesterday afternoon i go to take a look at them and the one is stretched wide open and the scallop part is shrunken inside the shell. It basically looked dead to me. The other scallop is still doing well though.

I was just curious if Flame scallops are covered under the 14 day guarantee? If so what do i do exactly? I've order from you guys before and this must have been a freak thing because i have never had this happen before. Everything else i order from you is thriving and doing just fine.

Thanks a lot,

Nick

 

[dfs/la2]

bignick,

Thank you for contacting us regarding your order. We are sorry to hear about one of your Flame Scallops. Please either contact us by phone or PM us your order information and we would be happy to credit you for this item. We strive for 100% customer satisfaction with all of our customers and thank you for letting us make this right.

Stacie R.
Technical Support
Drs Foster and Smith

 

[bignick]

Stacie,

Thank you very much for the information. I will do as you intsructed above.

Thanks a lot,

Nick

P.S.

Do you need me to send the dead scallop back?

 

[dfs/la2]

bignick,

You’re welcome for the information. We do not need you to send the body back at this time. You may dispose of the body at this point. We look forward to hearing from you soon.

Stacie R
Technical Support
Drs Foster and Smith

 

[bignick]

I know a couple of guys that i can call that can "make the body dissapear".

Thanks for the help.