I ordered new foam covers for the wet side. One came in with a ring from the washer that was shipped with it and a nic out of one side. Also i am not sure about shipping charges it cost me 5.00 to have you ship 2 foam covers and 2 washers the envelope says 1.25 or so and the cost of packaging looks to be about 1.00 at most. so why 5.00 ? anyway i am still in need of 1 foam cover that is not damaged.
Foam Covers
- Thread starter bayreef
- Start date
EcoTech Marine
.Registered Member
Foam covers? We have not shipped any foam covers. I'm sorry but I'm not certain what you are referring to?
-Tim
-Tim
well ice cap told my they had no idea eithier. order day 10/2 ship date 10/3 internal packing slip number 16483 vt/wet frame cover and vt/plastic magnet washer. Ice cap said they do not have these parts so it has to be you. Also why is my full credit card number on the reciept as well as the full exparation date ?? i guess now i need a new card. i replied to this fourm to replace the covers.
EcoTech Marine
.Registered Member
bayreef-
You never received a foam cover. I believe the part you are referring to is the wet frame cover
If this is not correct, please consult your owner's manual and try and figure out exactly which part you are referring to.
The nick out of one side of the wet frame cover that you received is nothing to worry about, that's just the way some of them are. Usually it's from clipping the sprue off of the part and doesn't affect the part's functionality in any way.
Anyway, if there was an error on our part and only one wet frame cover was shipped instead of two, I'm sure that Dave will act on it immediately on Monday.
-Tim
You never received a foam cover. I believe the part you are referring to is the wet frame cover
If this is not correct, please consult your owner's manual and try and figure out exactly which part you are referring to.
The nick out of one side of the wet frame cover that you received is nothing to worry about, that's just the way some of them are. Usually it's from clipping the sprue off of the part and doesn't affect the part's functionality in any way.
Anyway, if there was an error on our part and only one wet frame cover was shipped instead of two, I'm sure that Dave will act on it immediately on Monday.
-Tim
IceCap Service
Registered Member
Icecap did indeed ship 2 "plastic wet frame covers". Your post sounded as if it was for the new foam nozzle covers which are not shipping as yet. Having a ring imprint will have no affect on the wet frame cover and as Tim said, the nick is not a problem and will not affect the functionality.
ok guys sorry for the wording error , i did however correct myself in a previous post. I have both wet frame covers , I would please ask you to advise your shipping department not to put anything in between the foam covers like a washer or whatever, it makes an imprint. And while this may not effect the funtionality it is avoidable altogether. Thanks
on a separate note I would like to recognize both Ice Cap and Ecotech for the outstanding customer service (on a saturday at that!) Sorry for the confusion
on a separate note I would like to recognize both Ice Cap and Ecotech for the outstanding customer service (on a saturday at that!) Sorry for the confusion
