Let me first just start off by saying that I have been very happy with Bluezoo in the past. I've always considered Bluezoo and Liveaquaria the top two places for ordering online livestock.
Last Wednesday I received a shipment from Bluezoo. Everything was fine, except for a Foxface Lo. His shipping bag had a small leak in it, and this allowed the ammonia levels to elevate in the bag. The bag also reeked when I opened it. I could see he was near death, so I forwent the drip acclimation and added him directly to my QT. Fortunately I had already calibrated my SG to match Bluezoo's beforehand.
It was touch and go for a while, but gradually the fish's condition has improved. However, I also noticed that first day that the foxface has what appears to be Lymphocystis (or possibly fungus/bacterial infection) all over his tail, fins and spines. So, that same night I emailed Bluezoo with pictures showing this. I was hoping for at least some feedback or an opinion on what this disease might be and how to treat it. I also find it hard to believe that the Foxface just developed whatever this is overnight in the bag; it seems likely to me that these spots had to be at least somewhat visible before they even shipped him.
So far, no response from Bluezoo. I feel like they've left me high and dry. I'll have to think long & hard before ordering from this sponsor ever again.
Last Wednesday I received a shipment from Bluezoo. Everything was fine, except for a Foxface Lo. His shipping bag had a small leak in it, and this allowed the ammonia levels to elevate in the bag. The bag also reeked when I opened it. I could see he was near death, so I forwent the drip acclimation and added him directly to my QT. Fortunately I had already calibrated my SG to match Bluezoo's beforehand.
It was touch and go for a while, but gradually the fish's condition has improved. However, I also noticed that first day that the foxface has what appears to be Lymphocystis (or possibly fungus/bacterial infection) all over his tail, fins and spines. So, that same night I emailed Bluezoo with pictures showing this. I was hoping for at least some feedback or an opinion on what this disease might be and how to treat it. I also find it hard to believe that the Foxface just developed whatever this is overnight in the bag; it seems likely to me that these spots had to be at least somewhat visible before they even shipped him.
So far, no response from Bluezoo. I feel like they've left me high and dry. I'll have to think long & hard before ordering from this sponsor ever again.
