Fyi

[gasman059]

yesterdau was driving around and went to exotic on east oakland the owner is very nice but no sps at all. Display tank has both cardinal and clowns with eggs and its great to see little cardinals alive in a reef setup.
I stopped at coral seas pets in 441 and there wasn't much there either , i got this monti for $30 wich i tought was reasonable, anyways the point of this thread is yes we need to support our local lfs but after seeing the price of a maxijet 1200 for $38. I'm a littler skeptical about this particular lfs , anyways my 2 cents for those who know pricing. And remember always buyers beware LOL

[/IMG]

 

[Ding2daDong]

I am currently taking Airline Customer Service that is mandatory with my major and some of the facts out there are amazing towards customer service. Let me just throw some facts out there. 96% of customers will not inform the business that they received bad service( bad server, customer service was bad, etc) If a customer receives bad service they will also tell 9-12 people as opposed to when they receive good service they tell 3-5. It also takes 5 times as much advertising (22%) to bring back a customer once they have stopped going to your business. If a customers problems are recognized and dealt with properly they will come back 97% of the time. WOW I know this is alot but it's the basics for any business to survive. I got a few more bare with me. People will pay more for great service! Some shell gas staions in California are full service ones, which means they have people (check your oil, get you the paper and coffee, fill up gas for you, greet you properly, great customer service, etc) and people will pay 4x times more for great service, its been proven! Well I think I am done, I might go check my notes lol.

Ok to get to what matters. I have my favorite LFS that gives me great deals on corals and can order me any dry goods I want. Some of the dry goods are kinda expensive but there customer service is soooo good and superior to most LFS's that I will pay more for the dry goods and great customer service. I could easily give my business to other LFS's that have killer deals on dry goods but have no customer service. I think it wouldn't be fair to the LFS with great customer service to go to another one. I hope that gives you a little perspective.

-Matthew

 

[gasman059]

wow that was a long and involved response LOL>

 

[ninjamini]

Ding2daDong

Your so wright. I train sales people how to sell and they never realize that...

It takes a lifetime to get a customer but only a moment to loose them!

 

[bawla47]

"if you dont take care of the customer, someone else will"

 

[Ludwigia73]

My favorite... "You either serve the customer directly, or you serve someone who does" That was the CEO of Radio Shack back when I managed there. Basically that means that he is there for us, as the customer is the most important thing in your store.

 

[ninjamini]

<a href=showthread.php?s=&postid=8673101#post8673101 target=_blank>Originally posted</a> by Ludwigia73
My favorite... "You either serve the customer directly, or you serve someone who does" That was the CEO of Radio Shack back when I managed there. Basically that means that he is there for us, as the customer is the most important thing in your store.

Yea but didn't she get sh*t-canned.

 

[Ludwigia73]

Actually, that's a quote from George Tandy...