Hanna Alk reagent

[Psirex]

It appears that there are bad batches of alk reagents out there..... Hit up this site to check yours there is a number to call at the bottom if needed...


https://hannainst.wufoo.com/forms/w1hzjs2j1b4ejyu/

They are currently closed, will call again tomorrow......

 

[SoloGarth]

Wow I entered mine and it's bad. Thanks for that.

 

[Wills612]

Both of mine were bad. Two different lot numbers too. Thanks for the info. Any speculation as to why they are recalled? My checker seems to be reading right.

 

[SoloGarth]

Same here. 2 bottles both bad.

 

[hogfanreefer]

My bottle is bad. Tested tonight with Hanna and Salifert. 8.8 with Hanna, 9.8 with Salifert. Glad I don't try to keep my alkalinity at the higher end of the range.

 

[SoloGarth]

Huh. That's bad. So mine has been reading off for the last 6 months.

 

[SoloGarth]

And a replacement will ship within the next 2-4 weeks! Awesome! Haha. Love it when companies don't inform you of recalls and take a month to fix their screw up.

 

[billbunton]

Mine's bad too. But I've checked against Salifert a couple times and not found much difference (Salifert was a bit lower than Hanna). Guess I'll just start using Salifert until my replacement arrives.

 

[MondoBongo]

thanks for the heads up. i will have to check both of mine when i get home.

 

[Tweaked]

Just great :headwallblue::debi::deadhorse::headwally::headwalls::headwallblue:

 

[wheels2040]

Has anyone called to validate the site is in fact legitimate?

 

[MondoBongo]

Has anyone called to validate the site is in fact legitimate?

i just used the contact form on the main hannah site. i'll post up if i get a reply. can't call at the moment.

 

[wheels2040]

i just used the contact form on the main hannah site. i'll post up if i get a reply. can't call at the moment.

I sent them an email as well.

 

[Madehtsobi]

Bought 2 packs off amazon. Both r bad. One is still unused.

Submitted my info via website and got an email saying they received my submission and I emailed back... Waiting for a reply now

 

[MondoBongo]

i did receive a reply from their customer support, the link IS valid.

they said please check the lot number and act accordingly.

 

[amcvay1979]

This is why my Hanna Alk Checker sits and gathers dust now.

 

[d2mini]

Thanks for this!
My current bottle was bad. Filled out the online form.

 

[thegrun]

Mine is bad also. Hanna seems to get a lot of love on the boards, but I have not been impressed at all with there quality control. Everyone thinks look, here are the results right here on an LED screen, they must be right and more accurate than other tests! In the past two years I've had two bad batches of phosphate regents and now the alkalinity. Funny, I suspected the results were off when I went to the new batch and my results were off where they had been stable in the past. Luckily I had a Salifert test kit and have been using that instead of my Hanna checker since I suspected something was wrong. I filled out there form, they must be shipping it to me via a slow boat passing through the Suez and Panama Canal, way to step up and take care of your screw up Hanna, even the US Post Office would get it to me in 3 days. Shame on you Hanna for not making this information readily available and sending out replacements quick.

 

[Psirex]

I won't say more right but it actually gives a number (granted it's the only test unit i have used outside of API)

 

[hogfanreefer]

I ordered some more agent from BRS and got it today.....it's also bad. Rechecked my alkalinity tonight with my old Hanna agent and two different Salifert tests and the Salifert measured 0.9 dKh higher.