Help with 7096 multicontroller

[sk]

I changed a couple settings a last week. Then a couple days later I hear all 4of the 6205 pumps all clicking.
I tried to access the 7096 via XP computer that I just used last week and it says unit not found after software searches for the port. I did unhook all pumps from the controller and they are running. Still cannot access controller.
I loaded software on my Vista laptop, disabled the bluetooth and still cannot access the controller. The pumps are still disconnected while trying this. I do notice that the Channel 1-1 light is on fairly dim while connected only to the USB.
What do I do next or is the controller bad?
Thanks
Steve

 

[rvitko]

The program only searched up to com port 3. Make sure in your settings that the controller is connected to one of the first 3 com ports and flow control for the port is set to Xon/xoff.

 

[sk]

Roger,
Just set controller to com2 and set Xon/Xoff and it is still not recognized
What would be the next step?

Also why would the pumps just start clicking at what seems a random timeframe?

 

[sk]

I also tried my Vista laptop.
Set to com1 and Xon/Xoff, no bluetooth and device not found.

 

[rvitko]

I don't know, I have never seen this before so I could only guess that maybe the controller got wet or the USB socket was damaged, could you send in the controller?

 

[sk]

Yes I will send it in.
Thanks

 

[sk]

Roger,
I had Downunder my LFS send the unit back to you instead of sending it myself.
Thanks
Steve

 

[jh2pizza]

Channel 1-1 light is on fairly dim while connected only to the USB.

Mine does the same thing.

 

[rvitko]

USB gives the controller only 5V so the lights will be dimmer than with the 8V signal they get from the pumps. The lights being dim is not a huge concern, not being able to connect to it is though.

 

[rvitko]

We replaced the controller, the EPROM that stores the basic programming lost its program and this can happen if the USB is disconnected during a session or the computer is shut down or has a fatal system error.

 

[sk]

Thanks, working now.
I am going to see if I can get a wave out of it now.

 

[sk]

When I set the pumps to pulse going from 0 to 100%, each pump clicks.
Am I missing something on the shaft that should keep it from clicking?

 

[rvitko]

Which model pump?

 

[sk]

Sorry that would probably help.
6205 of which I have 4 that click

 

[rvitko]

This is something that we don't have a solution for yet, it is coming but we are still testing various options to find the best solution. For the time being, the best fix is to raise the disk under the drive unit about 1/8", the clicking comes from the drive unit slamming down when the coil energizes. Typically a solution for this isn't needed until the pump is used in a wavebox and that is why this is always solved later. The pumps are typically pulsed between speeds and the wavebox is the main use with heavy off and on where the click becomes really apparent. Within a month we should have a solution.

 

[sk]

Is it hurting the pump when it clicks?

 

[rvitko]

No, it is just the drive magnet slapping on the bottom of the pump when the electromagnet energizes, sliding the disk up a bit to minimize the void space will reduce the noise. Just 1/16-1/8" should be all that is needed and this is a priority, we are working on a permanent fix. Typically these problems are addressed on pumps only when they are added to a wavemaking product like the wavebox and the Stream 2's were just now incorporated in to waveboxes.

 

[sk]

Roger,
Did they ever come up with a fix to the click I have on my 6205 pumps?

 

[rvitko]

Yes, part 3005.740, it is a new disk with a shock absorber that greatly dampens the noise.