Help!!!

[vijaym85]

I was issued a credit by Stacie R. and now I can't use it towards my order scheduled to arrive tomorrow for my shipping costs. The credit is not appearing on my account file. Please help, I dont want my order to not ship was looking forward to it coming tomorrow. The credit was issued in a private message, from my conversation in this thread

http://reefcentral.com/forums/showthread.php?s=&threadid=1009467
The credit was not diverted to my credit card either it simply is not showing up.

 

[vijaym85]

I have a private message and a email stating I was given a credit. I called Liveaquaria and they dont see it. on file. I have my private message and email in the event you guys need to see it again. I have everything planed for delivery tomorrow, please don't let me down.

 

[dfs/la2]

Vijaym85,

Thank you for your post. We apologize that the credit did not show up on your account when placing your recent order. We have sent you a PM in regards to this credit. This concern will not affect the processing of your order.

Mike S.
LiveAquaria
Drs. Foster and Smith

 

[vijaym85]

Thanks so much for helping me Mike. I really appeciate it. I do have one more concern. I bought the frag pack in my order coming tomorrow and in a message from Live Aquaria this morning I was told that there may be some issues with filling it due to the requests I made. I simply wanted to prevent from getting duplicate corals I alreadly own or find incompatible. Unfortunately the person who left the message is at lunch and has yet to call so i was wondering if you could help me with it.

 

[DFS/LA1]

vijaym85,

I enjoyed speaking with you and look forward to assisting you in the future. Please feel free to contact me or anyone on our LiveAquaria staff with any further questions.

Jaimie
Manager of LiveAquaria

 

[vijaym85]

Jaimie I greatly appreciate all your help and your commitment to helping your customer stay statisfied. You are all a pleasure to work with and your team's customer service will always remain a model for which other companies should strive to replicate. I have nothing but praises for you and all your coworkers. I do have one question about my order which I hope to address to you, I don't know your specific extension so I hope this PM finds you. `