<a href=showthread.php?s=&postid=14405024#post14405024 target=_blank>Originally posted</a> by bigredchair
who has a phone number for these guys?
Hi Big Red,
Just spoke with Hydor. They were at some big trade show in Orlando until yesterday. They said they were only caught up to Feb 10th with e-mails, and they would probably get to yours today. They did say there were no voice mails about your pump though, so I don't know what to say about that?
You are asking for a phone #, what # have you been calling? They said they have no messages from anyone that matches your issue.
Pretty sure Frank is gone from Hydor and they have been scrambling to get caught up on his e-mail files.
As has been their policy since day one, all Hydor products have a two-year warranty. Just box it up, send it back, and they usually replace it under warranty. Like most companies, they need to get the product back first so they can look for modifications, abuse, etc. I just got a new pair of $400 Leupold binoculars as warranty repair, but I had to send the broken binocs back to them first.
They told me a funny (not really) story about a K2 they got back several months ago for warranty repair. It was solid crusted up with algae, missing both impeller washers, and full of coral sand. They cleaned everything up with tap water, put the correct washers in, and the pump has been running fine ever since
Their address is:
Hydor USA, Inc.
4147 Northgate Blvd #6
Sacramento, CA 95834
(916) 920-5222 Phone
No RTA required, just a copy of the sales receipt or packing slip or anything showing where you bought it from a Hydor dealer.
Hope this helps!
mudhen
