I got the light and stuff but....

[moga]

i ordered skimmer, and JBJ viper light..but it doesn't fire the halide light..

Should i return all the unit?
let me know..i

 

[MarineDepot]

Hi Moga,

Thanks for the post, I am sorry to hear about the light not functioning, I'd be more than happy to exchange the light for you, please provide me with your order number, so we can proceed with an exchange for you.

Feel free to email me at customercare@marinedepot.com Please place my name in the subject line.

I await your reply

Best regards,

Walter F,
Customer Service
MarineDepot.com
Æ'v 1.800.566.3474
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[moga]

i talked to thecustomer service guy this morning..
he said he will ship out the replacement bulb..and if the new one doesn't work..he will replace the unit..

thanks..well..i need to be very patience..

 

[MarineDepot]

Hi Moga,

Thanks for the reply, That's good to hear. Let me know how it goes.

Walter

 

[moga]

bulb is here.and it's working perfectley..

Now i have another problem..with the skimmer that i got..(turboflotor Blue 1000) ..i am assbemling today..just realized that the air intake part is missing...

it's one with red circle in the picture that i attached..i sent the email as well..thanks.

 

[MarineDepot]

Hi Moga,


Thanks for the post, glad to hear the bulb is working for you! regarding your skimmer, I will need to contact Aqua-Medic for you to get the missing parts. The parts you are missing is the silencer attachment from what I see, I checked some of my inventory and noticed that the parts we're also missing. Please PM me with your order number so I can also send aquamedic proof of your purchase.

Best regards,

Walter

 

[MarineDepot]

Hi Moga,

Thanks for your patience, I heard back from Aqua-Medic regarding your skimmer. The Skimmer you have is the U.S version of the skimmer, the European version of the skimmer is the only one that comes with the air intake part

Unfortunately I looked at the European version of the manual on Aqua-Medic's Website and noticed you might be missing those parts, if you refer to the US manual of your skimmer you will see that those parts are not listed. The Picture that you provided is the European version of the skimmer not the US version, on our Website we have pictured the US version of the skimmer you purchased.

Kim at Aqua-Medic is more than happy to send you those parts if you need them ( keep in mind your skimmer will still work perfectly without them) unfortunately she currently has them on order from Germany with an estimated arrival date of Mid July.

If you still wish to have those items, please provide me with an order number so I can have them shipped to you when they arrive to the United States.

I hope you find this information helpful


Walter

 

[moga]

Walter ,

thanks for your help..and i think i need the part..the sound of the air suctioning is too loud..i think the unit would help ....


#: SI-648043 is my order number for the skimmer..

 

[MarineDepot]

Hello Moga,


Thanks for the reply, I've sent your information to Aqua-Medic for the requested part. Please keep in mind that the parts will not be available to ship to you until mid July.

Best regards,


Walter

 

[moga]

i must have bad luck with this batch of order..

the skimmer(turboflotor blue 1000) died..with middle of night..

i tried to clean the motor but it's dead...

do i have warranty on the motor?

let me know..soon as possible..to get or replace the motor..


thanks..

 

[MarineDepot]

Hi Moga,

I'm sorry to hear the trouble your skimmer is having, I think it going to be best to exchange the unit for you, I'll contact you with the details, again I apologize for the inconvenience.

Best regards,


Walter

 

[MarineDepot]

Hi Moga,

I just PM'ed and emailed you the information you need for the exchange.

Let me know if you have any questions that I can help with.

Best regards,

Walter

 

[moga]

got the skimmer yesterday..working great!!!!!!!!!!!!..

love the foam that produces.. thanks Walter..for world class service..

my tank looks happy now~

 

[MarineDepot]

Hi Moga!


That's great to hear! and thank you for the kind words always glad to be of service! Feel free to contact me if you need any further assistance in the future.


Best regards,

Walter