Today I recieved back a set TS48 which had been destroyed by a power surge. While this one was covered as I had never expected or imagined such a thing was possible. Such damage is not warranty and will not be covered in the future. Please use a surge surpressor. The Electronic pumps have delicate electronics that need the same care and treatment you would give a computer. In this scenario the power failure destroyed some components of the circuitry on all 4 pumps that in turn caused damage to the pumps themselves which also contain electronic components.
I am addressing this for a few reasons. First, I take pride in our reputation and while we do make mistakes they are quite rare as every single product is tested twice before it leaves. Second, I wanted to forewarn everyone of the potential problem, while I suspect it is extremely rare and a freak occurence, if a $20 surge supressor could prevent the damage to a $300 pump it seems money well spent. Third, warranty only covers factory defects, we are not responsible for damage caused by any other factor or normal wear and tear. I try to be as generous and understanding as possible but I cannot and will not cover damage that is not our fault in the future.
I am addressing this for a few reasons. First, I take pride in our reputation and while we do make mistakes they are quite rare as every single product is tested twice before it leaves. Second, I wanted to forewarn everyone of the potential problem, while I suspect it is extremely rare and a freak occurence, if a $20 surge supressor could prevent the damage to a $300 pump it seems money well spent. Third, warranty only covers factory defects, we are not responsible for damage caused by any other factor or normal wear and tear. I try to be as generous and understanding as possible but I cannot and will not cover damage that is not our fault in the future.
