I would like to relate my recent experience with Marine Depot(MD).
I have read many good testimony regarding MD's services and was delighted when MD also make international delivery. I was setting up an entirely new 160g tank and needed all new equipments to go with it. As I couldn't find some items in MD's site, I e-mail sales dept for help. I have also asked for some technical info on some of the products, i.e, differences and efficiency.
a) Sales reply with prices on some products, totally no words on techincal questions. ( maybe the sales are not technically trained,
hence I didn't ask further and just decided on one of each product on my own and inform MD that I would like to confirm the order.
b) The confirmation order that was e-mail to me had either repeated items, missing items or items not specified. After some repeated correction, with a couple of long distance call, we manage to get the orders right.
c) I have given my mailing address (home, as per credit card) and my shipping address (office). Delivery, consisting of a few cartons, were sent to my home instead. If not for the bulk, weight and size of the items, I would not mind taking them. I manage to make arrangement with local Fedex office who was kind enough to redirect the delivery. I also inform MD and was assure the the address will be updated.
d) We have to pay tax for imports, and when I received the tax claim by the local Fedex office, I was surprised. The value was more than what I have anticipated. Reason: MD's shipping list does not tally with my purchase. And values of the back orders (which I was not inform earlier) was also included in this shipment. Fedex advised that MD would have to correct the airwaybill and completed a claim form under MD's letterhead. I've already have a few correspondance with the sales dept, and till date this is still outstanding. If MD is unable to correct this mistake, I would be made to pay over a hundred dollar of additional tax.
e) I have just receive my back-ordered items and, guess what,
they were sent to my mailing address again!!
Is it just me or is anyone else experencing these difficulties.
Short of wrong delivery or damage items (touch wood, I have not open all the parcels yet
) I can say that all that could go wrong have already gone wrong)
Either I did not communicate well or MD is not geared for int'l sales or it is just pure back luck!!
I have read many good testimony regarding MD's services and was delighted when MD also make international delivery. I was setting up an entirely new 160g tank and needed all new equipments to go with it. As I couldn't find some items in MD's site, I e-mail sales dept for help. I have also asked for some technical info on some of the products, i.e, differences and efficiency.
a) Sales reply with prices on some products, totally no words on techincal questions. ( maybe the sales are not technically trained,
hence I didn't ask further and just decided on one of each product on my own and inform MD that I would like to confirm the order.
b) The confirmation order that was e-mail to me had either repeated items, missing items or items not specified. After some repeated correction, with a couple of long distance call, we manage to get the orders right.
c) I have given my mailing address (home, as per credit card) and my shipping address (office). Delivery, consisting of a few cartons, were sent to my home instead. If not for the bulk, weight and size of the items, I would not mind taking them. I manage to make arrangement with local Fedex office who was kind enough to redirect the delivery. I also inform MD and was assure the the address will be updated.
d) We have to pay tax for imports, and when I received the tax claim by the local Fedex office, I was surprised. The value was more than what I have anticipated. Reason: MD's shipping list does not tally with my purchase. And values of the back orders (which I was not inform earlier) was also included in this shipment. Fedex advised that MD would have to correct the airwaybill and completed a claim form under MD's letterhead. I've already have a few correspondance with the sales dept, and till date this is still outstanding. If MD is unable to correct this mistake, I would be made to pay over a hundred dollar of additional tax.
e) I have just receive my back-ordered items and, guess what,
they were sent to my mailing address again!!
Is it just me or is anyone else experencing these difficulties.
Short of wrong delivery or damage items (touch wood, I have not open all the parcels yet
) I can say that all that could go wrong have already gone wrong)Either I did not communicate well or MD is not geared for int'l sales or it is just pure back luck!!
