Hello Owsi,
I apologize for the delay, Ryan is not on vacation and is here. Our emails system had a hic up and did not send your email out to you but it was recorded as being replied to. Thanks for submitting the thread number I was able to locate the email that was sent to you or replied to by Ryan on the 13th.... Here is the copy of the thread email for you.... I have covered up your email and name for confidentiality
Hello XXXX,
Thank you for the Email. The unit was in stock at the time of
purchase. We have shipped and charged the cost of the osmolator already. We
had charged you $174.63 for the item. At this time the price has not been
changed on our website. However, I will be sending another request to the
Design Department to change this. I do apologize. I let the the accounting
department know that the cost of the item is actually $141.87 and will be
refunding the difference to you. You will see the refund in your statement
in 3-5 business days. If you have any additional questions regarding this,
please let me know. Have a nice day.
UPS Tracking number: 1ZE837720301783695
Sincerely,
Ryan L.
Marine Depot Customer Service
If you have any other questions please contact us at:
Tel: 714-385-0080
Fax: 714-385-0180
E-mail:
customercare@marinedepot.com
_____
From: XXXXXXXXX[mailto:XXXXXXXX@XXXXX.com]
Sent: Tuesday, December 12, 2006 10:13 PM
To:
customercare@marinedepot.com
Subject: Re: Tunze Osmolator 3155 (Thread:978414)
----- Original Message -----
From: XXXX <mailto:XXXXXX@XXXX.com> XXXXXX
To:
customercare@marinedepot.com
Sent: Saturday, December 09, 2006 3:50 PM
Subject: Re: Tunze Osmolator 3155 (Thread:978414)
Hello Ryan, Thank you for your speedy reply, tried calling you but you were
not in today. The person I talked too asked me to call back Monday, I asked
if I could just place my order and have you credit the difference. I noticed
the Tunze 3155 still is listed at $174.63 on the site, do I still get it for
$141.87 as you said in your e-mail? If so thanks a bunch, my order number is
<
https://www.marinedepot.com/md_customerShowOrderDetails.asp?idOrder=1002427
31> #100242731. I know you are out of stock, you can hold the rest till it
comes in. Thank you XXXXX XXXXXXX
----- Original Message -----
From:
customercare@marinedepot.com
To:
XXXXXX@XXXXX.com
Sent: Friday, December 08, 2006 3:05 PM
Subject: RE: Tunze Osmolator 3155 (Thread:978414)
Please let me know if you have any further questions
Walter F
Marine Depot Customer Services Supervisor
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com
