Juvi Blueline Angelfish

Check this out, I just got a reply from LA regarding this problem. Here is what they say. This is becoming unbelievable and very upsetting.

Quote:
Dear Brian,

Thank you for your email and recent order with Drs. Foster and Smith's LiveAquaria. When placing orders online we are not able to make any changes to them. Our records indicate that you placed your order online for the Small Blueline Angelfish Adult, and not the Juvenile Blueline Angelfish. Unfortunately, your order has already shipped from our facility, and we are not able to make any changes. Again, we sincerely apologize for any inconvenience this may have caused you. Thank you for choosing Drs. Foster & Smith LiveAquaria for your live aquatic needs. You are a valued customer and we look forward to hearing from you in the future.


Sincerely,

LiveAquaria
Drs. Foster & Smith
Foster and Smith Aquatics
mal
 
That's what I was afraid of when I was checking the Item Number which match from the shipping confirmation email and order confirmation email then noticed LA's website changed the Juvenile item number.

We all have the order confirmation email with the word 'Juvenile' on it and hope that would be enough to resove the problem. Otherwise what other proof do we have now that they changed the description?

I would give them a couple of days to see that this is not isolated cases as I'm sure there are more.

Edit:
Anyone of us can alter the email content but the proof is still on their email server when they sent out the order confirmation. My order email confirmation was dated July 13th 10:32 AM (EST).
 
Last edited:
Good morning,
I want to assure everyone who has ordered a Juvenile Blueline Angelfish that you will in fact be receiving a juvenile fish. Yesterday in an effort to ensure we have all of the proper sizes listed on our site for both Juveniles and Adults, the line item description for all of the backordered fishes was inadvertently changed from Juvenile to Adult.

I am very sorry for the confusion and please let me know how everyone fish arrives and settles in!

Regards,
 
DFS said:
Good morning,
I want to assure everyone who has ordered a Juvenile Blueline Angelfish that you will in fact be receiving a juvenile fish. Yesterday in an effort to ensure we have all of the proper sizes listed on our site for both Juveniles and Adults, the line item description for all of the backordered fishes was inadvertently changed from Juvenile to Adult.

I am very sorry for the confusion and please let me know how everyone fish arrives and settles in!

Regards,
Click to expand...

This would have been better handled if this information was disseminated to the customer service persons speaking to the buyers of these fish instead of on a forum such as this.
 
I got mine and it is being acclimated.

As Kevin assured it is a juvenile and in perfect condition. And, boy, was it shipped with a lot of water!!

Thanks Kevin,
 
melanotaenia said:
This would have been better handled if this information was disseminated to the customer service persons speaking to the buyers of these fish instead of on a forum such as this.
Click to expand...

I knew you'd come up with something like this. Yeah, we know, you hate DFSLA. And were all sheep for buying fish from them.

You're right, it wouldve been better if all the operators knew every last detail about the fish. But they dont. This was a technical error that was corrected, and NO ONE will be inconvenienced at all by it, in any way, but somehow, you need to get your jab in at DFSLA.

I applaud DFSLA and Kevin Kohen, for coming here to RC to address it, for filling all the backorders (which SO MANY online stores wont do), and for putting people at ease about this issue.

Maybe you should start an online site for livestock that corrects all these horrific situations that DFSLA puts us in.

:thumbdown
 
see post above; email sent to customer clearly shows lack of information about the fish by customer service reps, that could have easily been disseminated to the customer service reps via a simple email from Kevin or another manager at LA. This would have alleviated the problems several on here have about the correct fish they are getting.

This is simply good business practice.
 
melanotaenia said:
see post above; email sent to customer clearly shows lack of information about the fish by customer service reps, that could have easily been disseminated to the customer service reps via a simple email from Kevin or another manager at LA. This would have alleviated the problems several on here have about the correct fish they are getting.

This is simply good business practice.
Click to expand...



See above. Problem seems to be first noted HERE in the forums. Customer Service reps work off the information they are given. In this case, there was a technical error which changed the naming on a item code. Apparently the customer service reps are supposed know its a problem, and been informed of the problem before the problem occured? Within less than 12 hours of the original issue of concern, the DIRECTOR of the company makes a public posts explaining what happened, explaining there wont be an issue, and somehow this isnt good enough for you? Thats absurd. Live Aquaria is a large company. Likely the largest online livestock retailer in the USA. And expecting every customer service agent they have to be 100% up speed with everything the Director is up to speed on IMMEDIATELY is patently absurd.

Like I said, who is inconvenienced by this? Who is having an issue? You, and I assume you didnt even order one.
 
I don't have a problem. Kevin assured me he would send a juvi blueline as soon as quality specimens arrive and that is exactly what I got. I'm very satisfied.
 
I have no issues either. I have the fish, and Kevin did as he said he would.

melanotaenia- did you even order a fish from LA? If not, then this thread is of no use to you. And your comments are of no use to us!

~Michael
 
michael_cb_125 said:
I have no issues either. I have the fish, and Kevin did as he said he would.

melanotaenia- did you even order a fish from LA? If not, then this thread is of no use to you. And your comments are of no use to us!

~Michael
Click to expand...

I have ordered plenty of fish from LA over the years, so I don't have to defend myself against you, or anybody else on this thread.

This is simply poor business practice. A simple distribution email to customer service representatives would have solved this problem. And it is the responsibility of the company to ensure the reps are up to date on everything they are talking about. And this is not patently absurd by any means.

I did not order a Juvenile Blueline.
 
melanotaenia said:
I have ordered plenty of fish from LA over the years, so I don't have to defend myself against you, or anybody else on this thread.

This is simply poor business practice. A simple distribution email to customer service representatives would have solved this problem. And it is the responsibility of the company to ensure the reps are up to date on everything they are talking about. And this is not patently absurd by any means.

I did not order a Juvenile Blueline.
Click to expand...

IT IS patently absurd, because you are saying all this as if you KNOW that Kevin Kohen had this information that this happened, knew about it all along, and just decided to not tell the customer service reps. When, quite obviously, from his statement, the change was made, and it wasnt ntoiced it was a problem until after the issues that arose here.

If it "is simply poor business practice", then you should NEVER do business with any company ever again. With there awful business practices of not resolving porblems before they know about them. With making sure that all the customers get exactly what they want. Wow! That is shocking! Im shocked.

:mtool:
 
I'll second what everyone else is saying here. I think LA (and Kevin Kohen) have been upfront an honest with everything regarding this issue. While I agree not everything always goes as smoothly as you or I would like, we have to remember the product type we're dealing with here. This is not the Gap, or Amazon, these are live creatures constantly going in and out of stock in all different sizes and each with their own slight differences (size, temperament, health, coloration, etc, etc).

I think LA does a fantastic job keeping their customer base happy, but melanotaenia just cannot be satisfied by them. I think the health of the livestock is second to none (especially from DD), and while you may pay a bit of a premium over your LFS (and not much at that), the 14-day guarantee is in my eyes insurance worth the small premium!

If someone thinks they can do better, I invite you to start your own business.
 
Melonotaenia your comments are 99% useless. Do you understand the extent that DFS and LA go to in order to ensure that ALL people that order through them have a great experience? Can you tell me another company you have ordered from where the managing director personally took care of your order and responded without hesitation?

Kevin and LA care about their customers and it shows. It is obvious that you are never going to be happy. I have made previous notes to the RC hierarchy about your negative prescense but I think there may be time for another look.

If you bought a juvinile gluelike and received something different then please continue your rant. If not, the just enjoy the pictures and keep your negative LA slander out of the thread. Action will be taken if you do not respect the forums and the information within.
 
:confused:

Came here to see all the pics of the juvi Bluelines set to be delivered today, only to be bombarded with the same rhetoric by the usual suspects.....Can we halt the attacks and commence with the pictures?
 
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