Leaking Bags
- Thread starter tonyh67
- Start date
dfs/la2
.Registered Member
Tonyh67,
Thank you for your post. We apologize for the leaks experienced with your LiveAquaria orders. A bag leak can be detrimental to the health of the specimen, and is not commonplace. We take steps to reduce the possibility and amount of leaks, including sealing the fish inside multiple poly bags with thick liners. Should a leak occur, your specimens are covered by our 14-Day Arrive Alive, Stay Alive Guarantee. If you experience any losses with your current order or would like us to document your concerns with your orders, please PM us, call us at 1-800-334-3699 or email us at CustomerService@drsfostersmith.com if you have not already done so.
Nate M.
LiveAquaria
Drs. Foster & Smith
Thank you for your post. We apologize for the leaks experienced with your LiveAquaria orders. A bag leak can be detrimental to the health of the specimen, and is not commonplace. We take steps to reduce the possibility and amount of leaks, including sealing the fish inside multiple poly bags with thick liners. Should a leak occur, your specimens are covered by our 14-Day Arrive Alive, Stay Alive Guarantee. If you experience any losses with your current order or would like us to document your concerns with your orders, please PM us, call us at 1-800-334-3699 or email us at CustomerService@drsfostersmith.com if you have not already done so.
Nate M.
LiveAquaria
Drs. Foster & Smith
dfs/la2
.Registered Member
MimicTang,
Thank you for your post. We apologize for the condition your last two orders arrived in. Please contact us and we can certainly address this further. We ensure 100% satisfaction on all orders and are certain we will be able to resolve this to your satisfaction.
If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at TechSupport@drsfostersmith.com and we will be happy to answer any question(s) you may have.
Sincerely,
Stacie R.
Technical Support
Drs. Foster & Smith
Thank you for your post. We apologize for the condition your last two orders arrived in. Please contact us and we can certainly address this further. We ensure 100% satisfaction on all orders and are certain we will be able to resolve this to your satisfaction.
If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-334-3699 or via email at TechSupport@drsfostersmith.com and we will be happy to answer any question(s) you may have.
Sincerely,
Stacie R.
Technical Support
Drs. Foster & Smith
