Lets see how you do

[CUNAReefer]

I am a long time customer of aquacave. I have dealt with Enrico multiple times. I have had some good experiences and some not so good experiences. I just placed a small $187 order for the following products 5 minutes ago. Tried calling a couple of times to see if my items were in stock. No one picked up. Lets see how they do.

1. Product ID: LT-ATI-1009
Product Name: ATI Blue Plus + T5 HO
Aquarium Lamps
Attributes (if any): Select Lamp Size: - 48", 54W
Price: $20.95
Quantity: 3
2. Product ID: LT-ATI-1125
Product Name: ATI Purple Plus T5 HO
Aquarium Lamps
Attributes (if any): Select Lamp Size: - 48", 54W
Price: $21.95
Quantity: 1
3. Product ID: LT-ATI-1001
Product Name: ATI Aquablue Special
12,000K T5 Lamps
Attributes (if any): Select Lamp Size: - 48", 54W
Price: $21.95
Quantity: 1
4. Product ID: FM-BA-MEOM
Product Name: Brightwell Aquatics
NeoMag - High Purity DOLOMITE
Magnesium Media for use in Reef
Aquaria
Attributes (if any): Please Select Size: - 1 kg. (2.2 lb.)
Price: $11.70
Quantity: 1
5. Product ID: WP-TS6015
Product Name: Tunze Turbelle Nano Stream 6015
High Flow Water Pump
Attributes (if any):
Price: $36.78
Quantity: 1
6. Product ID: PL-FV-SS
Product Name: Float Valve, Stainless Steel
Attributes (if any):
Price: $17.95
Quantity: 1
7. Product ID: PL-JG-5351
Product Name: John Guest 1/4" x 1/4" Union
Ball Valve
Attributes (if any):
Price: $7.95
Quantity: 1
8. Product ID: PL-JG-2308S
Product Name: John Guest 1/4" 2-way Divider
Attributes (if any):
Price: $4.95
Quantity: 1
9. Product ID: PL-HC-PL
Product Name: Plastic Hose Clamps
by Two Little Fishes
Attributes (if any): Please Select Clamp Size: - 1"
Price: $0.99
Quantity: 1

Does anyone know if they have a discount for RC members?

Warmest Regards,
James

 

[James77]

They have always called me when something is out of stock. They do have a 5% discount code....RC5.

 

[CUNAReefer]

Double Post

 

[CUNAReefer]

Thanks Jim,

The good experiences with Aquacave have far outweighed the insignificant issues I've had. Enrico (or is it Enrique now that I think about it) has always been at the top of his game. The prices are the best around. Sometimes things are out of stock and it doesn't matter if they come later. This is one of those orders. Since Aquacave has gotten so much negativity, I thougt I would post my experience with this order. My posts here will be based on the actual transactions and how Aquacave handles the order.


Warmest Regards,
James

 

[CUNAReefer]

Hey Reefers,

Just spoke with Enrico and my order has shipped. They even applied the RC discount AFTER my order was placed. Ya know, every issue with Aquacave is obviously reported here, but the Aquacave team doesn't get enough credit for how hard they work to please their customers on a daily basis. Just imagine if every mistake you made was publicly announced and all of your ALL of your good work always went unnoticed. I applaud you Aquacave!!!:wavehand:

Warmest Regards,
James

 

[CUNAReefer]

The order came today. Just as I expected. Completely perfect. Everything was wrapped, taped, and wrapped again with packing material. I counted 11 different stickers indicating the package was "GLASS" or "FRAGILE." My bulbs fired up no problem. Great job Enrico and company!

James

 

[AquaCave]

CUNAReefer,

Thanks for your kind comments, we try to do the best we can in processing everyone's orders however sometimes we make mistakes. We acknowledge it, learn from it, try to make up for it, and be better with the next opportunity.

We appreciate your business as always. Enrico