Little issue with order

[jbarone]

Order # 361798

The glass dropper is shattered that came with the bottle of Elos AA. Is there anything you can do?

Thanks,
JB

 

[MarineDepot]

Hi JB,


Thanks for your post, I'm sorry to hear that you received a damaged item. I went ahead and sent you a replacement of the Elos Omega Amino Acid Coral Food at no cost to you. Your replacement order number is 100386343 and you should receive your replacement in about 4-5 business days. If there is anything else I can do please do not hesitate to ask.

Walter F
Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[jbarone]

That is greatly appreciated.!!

This is why I will continue to shop at Marine Depot

 

[MarineDepot]

Hi JB

Thanks for the compliment, Once your replacement order has been processed and shipped; you can locate and view your tracking information via our website at www.MarineDepot.com by logging into your account. Once you are logged in select the My account link to direct you to your account, locate the “Shopping List” area and select “View Order History and Order Tracking” Once your order history has uploaded, locate the order number you are inquiring about and select the “View Invoice” link to track your package.


Let me know if I can be of further assistance


Walter
Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[jbarone]

The replacement arrived yesterday in perfect condition. Thank You!!

 

[MarineDepot]

Hi!

That's great to hear! Please let me know If we can be of any further assistance.

Walter