Lowest Price of the year on Select Fiji Premium Live Rock!

[DFS]

We have just received a very large shipment of some incredible looking Fiji Premium Live Rock. Pound for pound, now's the best time to pick up some Drs. Foster and Smith Select Fiji Premium Live Rock. That's because it's ON SALE for the lowest prices of the year. For a limited time, pick up a 45lb box for only $99.99! Stock up today and SAVE $20.00 OFF your order.

Happy Reefing!
Kevin Kohen
Director of LiveAquaria
Drs. Foster and Smith

 

[mako56]

Guess maybe I should of waited maybe that is better. I was told that the rock that comes from you guys is not the best looking stuff. I got 60 pounds of the lalo rock and the rock is nice looking but to me it doesn't look much better than some base rock. I have always gotten my rock from a guy in Florida and it was nice and colorful with lots of live stuff showing up havn't seen much of anything here yet but its only been a week so I do need to give it some more time. But it did cycle fast it is almost done already.

 

[dfs/la2]

Mako56,

Thank you for your post. We apologize for your dissatisfaction with your Live Rock. Please contact us at your earliest convenience by calling 1-800-334-3699 so that we may discuss your results.

Nate M.
LiveAquaria
Drs. Foster & Smith

 

[mako56]

Hey no problem that's the way it goes. I really hate to be a whiner and that's what I seem to be doing. I was just expecting something as good or better than what I got from the rock farmer so it could very well be that I was just expecting to much. I do wish I would of just stayed with him though. Sorry.

 

[DFS/LA1]

mako56.

Thank you for sharing the photo of your live rock. You have created a beautiful display with the wonderful shapes and sizes you received.

Please know your satisfaction means everything to us and we are very sorry to hear of your disappointment in purchasing from us. Please PM us with your order information, so that we may offer several great resolution options to you. We would be happy to offer you guidance designed to fit your needs as well as a few items to help you though the curing process, or a refund or re-shipment, whichever is best for you.

Donna
Supervisors Live Aquaria
Drs. Foster & Smith

 

[mako56]

LoL didn't make any display just put it in so it could cure. But thanks anyway I did pm my order to you. I know you are great people and really care about your customers. I don't in any way want to hurt you. You are right the rocks has some very nice shapes to them. Looks like the rock is pretty much cured already the ammonia is already undetectable.

 

[mako56]

Well I went back and looked at the pics I took when the rock came in and it looked pretty good so I think it was something that I did during the curing process that caused it to loose color. Here is a pic of it when it came in now I am sorry I even brought it up.Maybe we could just take all this off here.

 

[DFS/LA1]

Dear Mike,

Thank you for your response and additional photo. We are always pleased to hear from our customers and to do our best to assist them with their concerns. Please never hesitate to contact us. Your satisfaction is our goal. We would be happy to discuss methods for cultivating beauty back into your rock. You may wish to read some of our great articles on our web site regarding live rock acclimation. Here are some links to them for your convienence:

http://www.liveaquaria.com/general/general.cfm?general_pagesid=293

http://www.liveaquaria.com/general/general.cfm?general_pagesid=59

We hope these articles help, should you have any additional questions, please call our excellent technical support staff at 800-334-3699 ext 225. They are eager to assist our customers and you may find a phone conversation often allows your questions, information and feedback to flow quickly for better understanding and individualized customer service.

Donna
Supervisors Live Aquaria
Drs. Foster & Smith