MD has amazing Customer Service A+++

[Northside Reef]

There are customer service reps who answer the phone and do what they can to finish the call. And then there are customer service rep who answer the phone and do what they can for the customer.

Walter at Marine Depot falls in the latter group. I have been working on my build for over a year and a half. Some of the items I purchased well in advance. And in the corner they sit while I work on whatever part of the build I am on until I can get to them.

Right now I just finished the QT room and I am setting up the QT tanks. Back in November I ordered two Eheim canister filters for these tanks. One of those filters was missing the accessory bag. The bag that has the return pipe, but more importantly the valves that attaches to the top of the filter itself. Without that fitting the filter is worthless.

But I purchased these in November, what were my chances anyone at MD could help me?

Well pretty good, Walter completely understood my situation and knew exactly that I was not going to be able to use that filter without the correct parts. He issued a RMA and is letting me exchange the filter for one with the correct pieces.

It just made my day knowing I can count on these guys.

Well Done Marine Depot, and Thank you!! Walter.

 

[MarineDepot]

MD has amazing Customer Service A+++

There are customer service reps who answer the phone and do what they can to finish the call. And then there are customer service rep who answer the phone and do what they can for the customer.

Walter at Marine Depot falls in the latter group. I have been working on my build for over a year and a half. Some of the items I purchased well in advance. And in the corner they sit while I work on whatever part of the build I am on until I can get to them.

Right now I just finished the QT room and I am setting up the QT tanks. Back in November I ordered two Eheim canister filters for these tanks. One of those filters was missing the accessory bag. The bag that has the return pipe, but more importantly the valves that attaches to the top of the filter itself. Without that fitting the filter is worthless.

But I purchased these in November, what were my chances anyone at MD could help me?

Well pretty good, Walter completely understood my situation and knew exactly that I was not going to be able to use that filter without the correct parts. He issued a RMA and is letting me exchange the filter for one with the correct pieces.

It just made my day knowing I can count on these guys.

Well Done Marine Depot, and Thank you!! Walter.

Thank you so much for shopping with us, Northside Reef! We're super glad we were able to get you squared away. We also appreciate you jumping on RC to share your favorable shopping experience with other hobbyists. Word-of-mouth is the best form of advertising so it absolutely delights us when we come in the office and read heartwarming posts like this. Have a great week!

:bounce3::dance::rollface::fun4:

 

[ademster]

Wish I experienced the same.

 

[MarineDepot]

Please Contact Us @ 1-800-566-FISH

Please Contact Us @ 1-800-566-FISH

Wish I experienced the same.

Hi, ademster. We believe we can turn even the most unfortunate of circumstances into a favorable outcome if you give us the opportunity. We are hobbyists ourselves and the last thing we want is for you to be unhappy with your shopping experience. Please contact us at 1-800-566-FISH (3474) at your earliest convenience so we can do our best to ensure your experience is indeed a favorable one.