SimonSKL
New member
I know a lot of people worry about customer service, after sale support, and product warranty in buying products from China or oversea. I am going to show you it should not always be a concern if you do your research and buy from a company with a good record of after sale support.
In my post on 3/27/12 when I received my Eshine lights that one of the controllers has a defective "+" button. I emailed Eshine on that very day and was told almost immediately by return email that a replacement controller would be shipped to me at no cost. Also there was no need to ship back the "defective" one. Today, 4/2/12, 5 days after my request, DHL delivered a new controller and everything worked as expected. This level of after sale support is not always seen even among domestic companies.
The pro about all these is: I have an extra controller that still works despite a defective programming button.:bounce1:
In my post on 3/27/12 when I received my Eshine lights that one of the controllers has a defective "+" button. I emailed Eshine on that very day and was told almost immediately by return email that a replacement controller would be shipped to me at no cost. Also there was no need to ship back the "defective" one. Today, 4/2/12, 5 days after my request, DHL delivered a new controller and everything worked as expected. This level of after sale support is not always seen even among domestic companies.
The pro about all these is: I have an extra controller that still works despite a defective programming button.:bounce1: