MyGHL Issue

gw11ucb

Member
I setting up my Mitras LX7 and I am having issue with adding the 3 lights to my profile. I was able to download the GHL control center and add the device to it. I entered the MyGHL ID for the device but it will not let me add. Please advise. This is my first GHL product!
 
Hi there,

As Jerel mentioned, the LX7 should first be connected to your Wi-Fi network. This allows the devices to communicate with our myGHL servers.

Wi-Fi setup instructions can be found here:
https://youtu.be/UEbmPszLqaw

Once you have that completed, you can copy and paste the myGHL-ID number into your myGHL account and verify. There will be a security key generated and displayed in the GCC communications page, right under the myGHL-ID box. Copy and paste that number into the respective box in myGHL and click connect.
 
I follow that instruction and still have issue. I wonder it is because I am using a Mac but I am using Parallel to access window 8
 
Yes, there is no IP to ping if the device hasn't been connected to your WiFi network. When you log back into the device over USB, you will see the IP address listed in the communications page.

That is the IP to ping.
 
Yes, there is no IP to ping if the device hasn't been connected to your WiFi network. When you log back into the device over USB, you will see the IP address listed in the communications page.

That is the IP to ping.

I don't think it is connecting to my Wi-fi network. I did exactly what the video said. I must be missing something.
 
What am I doing wrong? I noticed the bottom is all gray out and I can't check anything. I input my Wi-fi and password and then save and disconnect for 20 second and when I reconnect it did not connect to my Wi-fi. I don't get the IP addres.
 
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Those steps in the video were enough to get my units connected. By the way, that greyed out section is normal, it just indicates the status of the WiFi module and myGHL.

Your issue could very well be caused by your wireless network encryption type not being set to WPA2PSK. This has to do with your router settings needing to be checked and possibly changed.
Most routers nowadays already have the encryption type set to WPA2PSK, but yours may just be set to something else.

Log into your router settings and see what the Encryption type is set to.
 
The SSID is the name of your Wifi Network that you would connect to through your wireless devices. In my case it's 2Wire183. Make sure you are entering that correctly and also be aware that the SSID and password/Wifi Key it is case sensitive. Most home wireless networks are WPA/WPA2 but as noted, if your wireless network is not WPA/WPA2/PSK, you will have issues connecting the Mitras to your wireless network. Once you add the SSID and password and save it, trying give the Mitras a few minutes to connect to the network before connecting again to the lights with MyGHL.
 
The SSID is the name of your Wifi Network that you would connect to through your wireless devices. In my case it's 2Wire183. Make sure you are entering that correctly and also be aware that the SSID and password/Wifi Key it is case sensitive. Most home wireless networks are WPA/WPA2 but as noted, if your wireless network is not WPA/WPA2/PSK, you will have issues connecting the Mitras to your wireless network. Once you add the SSID and password and save it, trying give the Mitras a few minutes to connect to the network before connecting again to the lights with MyGHL.

My router is set up as WPA2-PSK [AES]. I have an option to set up as WPA-PSK [TKIP] + WPA2-PSK [AES] or WPA/WPA2 Enterprise

Which one should it be on?
 
My router is set up as WPA2-PSK [AES]. I have an option to set up as WPA-PSK [TKIP] + WPA2-PSK [AES] or WPA/WPA2 Enterprise

Which one should it be on?

Mine which is ATT Uverse is set to WPA-PSK. WPA2-PSK should work as well. You just need to make sure that the password/key you are inputting is correct (case sensitive) and that the SSID is correct.

Also allow it a couple minutes if need be before connecting to it again through GCC. Lastly, it might help to move the fixture closer to your router for the initial connection just in case the Wifi signal is weak. If all else fails, try unplugging the light for 10 minutes and going back through the Wifi setup in GCC.
 
Mine which is ATT Uverse is set to WPA-PSK. WPA2-PSK should work as well. You just need to make sure that the password/key you are inputting is correct (case sensitive) and that the SSID is correct.

Also allow it a couple minutes if need be before connecting to it again through GCC. Lastly, it might help to move the fixture closer to your router for the initial connection just in case the Wifi signal is weak. If all else fails, try unplugging the light for 10 minutes and going back through the Wifi setup in GCC.

I try that too and still not working :( Any other ideas? Am I stuck with making changes to my light by hooking it up directly to my computer?
 
Someone from the GHL USA team should be able to initiate Remote Desktop with you to identify the possible error.
 
My issue is resolve! Thanks to Vinny from GHL. He teamview via my computer and help me set it up. Now that is customer service! I think it might be a great idea to have what you did in writing. I am pretty sure others might have the same issue.
 
Thank you for the positive feedback. We really appreciate it!

If you ever need anything from us, feel free to give us a shout. :)
 
Thank you for the positive feedback. We really appreciate it!

If you ever need anything from us, feel free to give us a shout. :)

Thanks Vinny! No problem! This just happen. Last night the light came on at 2am nish and I don't think I set it up to turn it on at that time. I checked my setting and noticed I had some setting at 5am and 7am at 0% on the light channel. Anything thought on this?
 
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