Nano Stream shaft is loose

[d4a2n0k]

I bought 2 x 6025 Nano Streams a month or two back. One is working fine but the others shaft is loose. I noticed this when it started to make a rattling sound. Is there anything I can do to fix this?

Thanks

 

[rvitko]

The motor block needs to be replaced. Can you return the pump to me?

 

[d4a2n0k]

Yes, I can send it in. Please give me the address.

Thanks

 

[rvitko]

Tunze USA
305 Victor St
Austin TX 78753

Please include a note with your name and address.