I am looking for some advice on a situation that occurred. I was on line looking for some power head and came across a great deal at marine depot. Tune 6095 power head for $15.00 each. I have been in need of a good power head for the longest time so I purchased 2 for my 90g tank. Transaction went through, I got a conformation and started counting down the day till they arrive. So tonight I get an email stating that they made an error and they could not honor the purchase and they where going to offer the following.
"To make things right, we would like to offer you one of the following options:
If you would still like to purchase the Tunze 6095, we have authorization from Tunze to offer you a 25% discount, which would bring the price down to $205.49 per pump.
If you do not want 25% off each Tunze 6095, we will credit your Marine Depot account with $15 that you may apply to any item(s) you desire. Just write "apply store credit" in your order notes during checkout or ask the team member you speak with over the phone to apply your credit next time you place an order."
I am pretty disappointed at there attempt to make this right. I understand error but I think they need to own up to this errors and provide the equipment or maybe an equivalent at the same price. I understand they have a business to run but we have all made mistakes that have cost us in one way or another and we had to own up to them. It should not matter on the serverity of the error, big or small you should own up to it.
Any advice would be appreciated.
"To make things right, we would like to offer you one of the following options:
If you would still like to purchase the Tunze 6095, we have authorization from Tunze to offer you a 25% discount, which would bring the price down to $205.49 per pump.
If you do not want 25% off each Tunze 6095, we will credit your Marine Depot account with $15 that you may apply to any item(s) you desire. Just write "apply store credit" in your order notes during checkout or ask the team member you speak with over the phone to apply your credit next time you place an order."
I am pretty disappointed at there attempt to make this right. I understand error but I think they need to own up to this errors and provide the equipment or maybe an equivalent at the same price. I understand they have a business to run but we have all made mistakes that have cost us in one way or another and we had to own up to them. It should not matter on the serverity of the error, big or small you should own up to it.
Any advice would be appreciated.
