How much was the water change?
Was the mandarin in this condition before, or only after the water change?
What are your other param's, i.e. ammonia, nitritre, nitrate, etc?
Are any other livestock showing signs of stress/disease?
How long has she had the mandarin in her tank?
When you say the tap water conditioner was added directly to the tank, I am assuming that you mean that the change water was not treated/dechlorinated prior to it being added to the tank.
If so, and the volume of the water change was substantial in proportion to the overall tank volume, and/or there was a long delay in adding the dechlorinator or insufficient amount of dechlorinator added, that could be a factor.....
As far as what type of disease/stress symptoms the mandarin is displaying, it could be a lot of things, and without posting a picture, it is difficult to say. Search through
www.wetwebmedia.com for "marine fish diseases" and look for a picture or something which similarly describes what you see on your aunt's mandarin.
One tip for future reference; your aunt should invest in a RO/DI unit for making up your change water. Despite removing chlorine and other harmful elements from the tapwater, water conditioner does not remove other harmful things like phosphate, etc. It may cost a bit up front, but it is worth it in the long run.
HTH.