New Tunze 6105 broken shaft!

[tolis18gr]

Hello everyone.
I have the Tunze 6105 with the 7092 controller.
Everything was going well and I was very happy with my pump since this afternoon.
When I returned home from work I heard a strange cklicking sound coming from the pump. At first I thought that it needed to be cleaned so I took it of and started disassembling it.
Then I saw that the shaft was broken from the base and the magnet was stuck with it.
I was realy disappointed and I would like to share it with you. The pump is new less than a year old and I can't explain why did that happened.
If anybody could give an explanation would be much appreciated.
I live in Greece and I don't know where should I address the problem and if it is covered by the guarantee.
So any help on this too would be very nice!

ps: I will try to post some pictures of the damaged pump if I manage to take any good one...


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[rvitko]

Tunze Germany would handle the repair, this generally is only possible on the 6105's made in early 2012 as we had some shafts that had a defect, I would email Tunze Germany from the website, tunze.com.

 

[tolis18gr]

Roger thank you for your reply and for all the help you provide to all us with the tunze products.
I will contact tunze Germany through the site and i hope i get a quick reply.

Thanks again!